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YudZoom
Newcomer
November 12, 2022
Question

black boxes instead of participants' images

  • November 12, 2022
  • 2 replies
  • 0 views

a problem on a desktop computer:

when we enter a zoom meeting, we hear the sound, but every participant's box is a black box with no picture: no picture and no video, just black boxes with users' names/

I have tried to uninstall zoom and reinstall it, but this did not help.

the windows version on this particular computer is XP.

other computers here work fine, with no zoom problems

this applies to ALL zoom meetings on this computer

thank you for your help

 

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    November 12, 2022

    Hi, @YudZoom,

     

    There are situations where the Zoom client will not receive video from other participants.  One place to check is the View menu in the upper right corner.  If the Stop Incoming Video menu item is checked, you will not see any video; if it is checked, please uncheck it and let me know if that fixes the issue.

     

    If that doesn't fix the issue, would you provide some information about this computer?  What operating system, what type of CPU, whether on WiFi or Wired network, etc.  Also, is it a corporate-controlled computer, or someone's personal device?

     

    With some additional information, we might be able to determine why no video is being displayed.

    I
    Newcomer
    ivy100
    Newcomer
    May 30, 2023

    Hi Ray - I hope you can give me some advice because I have tried everything.  When I do a weekly zoom with an old friend, my face is a black box.   My camera is OK, zoom is up to date, I uninstalled, reinstalled, used the troubleshooter and the test online.   I had a remote technician look at everything - the camera, the app, the computer.  A test zoom with him that was fine.  BThe conclusion was that the problem was at her end - if it were, I would pass on your advice about her video settings.  However, she sees everyone else just fine in other zooms.   Any ideas?  

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 30, 2023

    Welcome to the Zoom Community, @ivy100.

     

    Sounds like your remote tech has done much of what I would recommend.

     

    It would help to know details like what type her device (laptop, desktop, tablet, etc.), what operating system (MacOS, Windows 10 or 11, Chrome, etc.), and which version of Zoom is installed.  Less important but also potential issues relate to type of connection: wired, wifi, direct cellular service. 

     

    A screen shot from her device while viewing your "black box" would also be helpful.

    I
    Newcomer
    ivy100
    Newcomer
    June 6, 2023

    Everyone in all zooms sees a black box with my name below it.  This isn't what I see- I see them, I see myself.  My camera is OK.  My settings seem to be.  I have tried everything.  Has anyone got any ideas

    about where I can go for help?

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