background stuck

[vhomes]

I added a picture for my background, and now it is stuck on that! when I try to remove it and select NONE, still the same picture shows up and I have tried everything to remove it and it will not go away when I log in to zoom on my mac!!

[MGSR · Accepted solution]

Hello @vhomes,

Welcome to the Zoom Community! We're glad to have you here.

If you're using macOS, it's possible that the background was uploaded directly to your computer instead of through Zoom. Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon and uncheck 'Background' to remove the virtual background.

Let me know if this helps or if you need further assistance.

[MGSR]

Hi @vhomes!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @vhomes!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

[Ksteigerwald]

I have had the exact same issue and it has caused me alot of trouble. The video background is stuck on a single image. ie) instead of having a "none" video background, I have an image. This means I can never show the room or office that I am actually in.  I have tried EVERYTHING and Zoom has not been able to resolve the issue at all. I had to eventually cancel my subscription. The problem is that other clients and workplaces use ZOOM and I am stuck with this problem on my main desktop computer (apparently forever).