audio volume is very low ever since upgrading to Zoom Workplace

[lidarose9]

Ever since updating to the new version of Zoom (Workplace), my audio volume is half as loud as before. My audio works fine in all my other apps and programs. This is the desktop version running in Windows 10. I have checked all the obvious things like drivers and Windows troubleshooting.

[sh123]

Hey, I'm facing the same issue. Have you been able to work around it somehow? At this point, the people in my meeting room can barely hear me.

[lidarose9]

No luck, and no response here. Please share if you find a solution and I will too!

[sh123]

Ya sure, will share the soln with you as soon as i find one. 

[MGSR]

Hello there,

I'm sorry for the late response. 

May I know if you are receiving any error messages while the issue is happening? 

[lidarose9]

No error messages.

[sh123]

No error message. And i have done all kinds of troubleshooting, everything.

Pls mention a helpful soln. Thank you

[MGSR]

Hello @sh123,

I’m sorry that the troubleshooting steps in the article did not work for you. More in-depth troubleshooting may be done by opening a ticket with our Technical Support team. You can sign in to your Zoom account and visit https://support.zoom.us/hc/en-us/articles/201362003 to view other available support options based on account type.

Thank you, and have a good day.