cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

audio issues with noise reduction

Messaggeri
Newcomer
Newcomer

‎2023-10-01 09:25 AM

Hi everybody.
we started using zoom during covid and since we have no problems with the audio for musicians.
In the last few weeks, our guests in the room complain about poor music quality... and it seems to be a problem with the noise reduction filter that we are totally unable to solve: When there is no voice over the piano, the sound of the piano is totally canceled. We have checked all the settings and tested every combination, but the problem is still there, as if the button "audio for musicians" is not working at all.
We are working on a silicon m2 mac, but the problem is also on another windows 10 computer.
Can someone help us, please?

Topics:
1 REPLY 1

Massenaman
Newcomer
Newcomer

‎2023-12-29 10:51 AM

I've had this issue with a couple of students recently. I can hear them talk, but no sound, or very little, from the saxophone. Have you found a solution? I thought maybe just to download the latest update.

0 Likes