audio goes dead when exiting breakout room if using bluetooth headphones | Community
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J
Newcomer
jwindberg
Newcomer
June 16, 2022
Question

audio goes dead when exiting breakout room if using bluetooth headphones

  • June 16, 2022
  • 3 replies
  • 0 views

If I am in a breakout room, using bluetooth headphones, when I exit the breakout room audio goes silent.

It still shows that I'm using bluetooth headphones, but there is no audio.

When I power off the headphones, the laptop speaker comes on. When I power the headphones back on, they connect and take over and work fine.

However, I find that I have to power cycle my headphones every time I exit a breakout room.

Using a mac.

This is driving me batty

      3 replies

      H
      Newcomer
      HLLL
      Newcomer
      July 12, 2022

      Hello, did you find a solution to this?  I'm having a similar issue but lose audio when somebody shares their screen on zoom. Also making me nuts. 

       

        J
        Newcomer
        jwindberg1
        Newcomer
        July 12, 2022

        I have not, and yes, it drives me bats.

          H
          Newcomer
          HLLL
          Newcomer
          July 18, 2022

          Try changing your audio settings to "same as system" that seems to have done the trick for me. 

          D
          Newcomer
          dwolf725
          Newcomer
          July 13, 2022

          Same issue on Mac with BT headphones too.  It was happening with multiple different headsets as well.  Try changing your zoom audio settings to "same as system" for speaker and mic.  This assumes your system is using your headphones.  did a quick test and it may have resolved the issue.  Need to try in a few meetings to confirm.  

          H
          Newcomer
          HLLL
          Newcomer
          July 18, 2022

          This seems to have done the trick!  Fingers crossed it sticks.  Thanks for the suggestion!

          B
          Newcomer
          bestfootie
          Newcomer
          May 30, 2024

          I have a problem on my MacBook Pro using all the latest tech, I have Sony Bluetooth headset MX-3. 

          When I get moved to a breakout room, I lose all audio (output and mic).

          Even when I'm on 'same as system' as others have suggested as a workaround, I cannot hear or speak at all, and I've tried leaving the room and rejoining, but once the device is not working it doesn't work at all. I've tried disconnecting and reconnecting the headphones, I've tried turning off bluethooth, reconnecting device, everything - it's a Zoom issue - nothing else.

          FIX THIS PLEASE!!! THIS HAS BEEN GOING ON FOR YEARS BY THE LOOKS OF THE COMMENTS.

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