annotation tool missing for iPad user's screen share | Community
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M
Newcomer
Martian
Newcomer
March 5, 2022
Question

annotation tool missing for iPad user's screen share

  • March 5, 2022
  • 6 replies
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The annotation tool is missing when an iPad/tablet user shares their screen, help!

      6 replies

      M
      Newcomer
      MarthaR
      Newcomer
      April 7, 2022
      I have the same problem. Zoom Admin Account Settings for Meetings (Basic) describes Annotation:
      Allow host and participants to use annotation tools to add information to shared screens

      This appears to not be true. I’m sharing my screen but in truth I CANNOT use annotation tools to add information to the shared screen. I’m very distressed that further information and qualifications are not provided. I’ve spent hours researching your support files and reading about this annotation feature. It seems I'm not alone. 
       
      This is the reply I got: "You can share your entire screen on an iOS device running iOS 11 or higher. This allows you to share apps and other content. You cannot annotate when sharing your entire screen via iOS."
       
      It would appear that there's an inconsistent use of the term "shared screen".
       
      _
      Newcomer
      _GR
      Newcomer
      September 15, 2022

      @Martian @MarthaR , it looks like there is a support page about this (https://support.zoom.us/hc/en-us/articles/115005706806-Using-annotation-tools-for-collaboration), which says "You cannot annotate when sharing your entire screen into the meeting via iOS device. You can only annotate when sharing a portion of your screen." This support page was suggested by a Moderator on a similar post (

      https://community.zoom.com/t5/Primary-and-Secondary/annotation-using-ipads/m-p/27839#M294). 

       

      My question is how does one share "a portion of your screen" on an iOS device or is this actually indicating that one must select any other Share Content option other than the [Screen] option.

        K
        Newcomer
        KC4
        Newcomer
        November 10, 2022

        Up till now, already 6 months after the issue was first raised. but there is still no solution and I am still facing the same issue.

        R
        Community Manager
        rn-zm
        Community Manager
        December 7, 2022

        Hey @Martian @KC4 @MarthaR  sorry for the delayed response, but I just thought I'd check in. Are you still having trouble with this? In that case, I want to assist! 

        A
        Newcomer
        A04laana
        Newcomer
        March 20, 2023

        Hi. I need an answer for this too. I want to annotate on the screen when someone shares from an iPad. It says on your help page you can only annotate if you share a portion of your screen but it shows nowhere on how to do it. Can you please explain immediately 

        R
        Community Manager
        rn-zm
        Community Manager
        March 22, 2023

        Hi @A04laana when sharing screen you can only show a Portion of Screen on desktop when sharing screen. More info here

        T
        Newcomer
        Tari92
        Newcomer
        August 24, 2023

        I think you missed the problem here @RN52_2 . The problem is if the host is iPad user, then the students or audience can't annotate on the file we share. We can't even find the allow enable/disable annotate button in iPad. 

        Is the zoom already provided allow annotate button for iPad user?

          M
          Newcomer
          MJArch
          Newcomer
          September 9, 2023

          Woww…That’s really interesting! Zoom support doesn’t understand the problem let alone providing solution for it. 
          I experience the same issue and it’s really annoying. Every time I have to apologize to my clients that they can’t annotate my screen because I shared my iPad screen. Then someone else shares their screen and everyone is able to annotate. This is a major major flaw for a leading application like Zoom, and no one seems to have any solution for it. 

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