"Sign in to Join this Webinar" when I'm already signed in | Community
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Newcomer
February 18, 2025
Question

"Sign in to Join this Webinar" when I'm already signed in

  • February 18, 2025
  • 13 replies
  • 6 views

I was unable to join a meeting today despite entering the meeting ID and passcode from my own account page, getting a "Sign in to join this webinar" message every time I hit the join button.  

 

I have a Chromebook and use Google chrome as my browser. This is the first time I have ever encountered this issue despite using Zoom links from the same company twice a week, every week on the same device. 

 

I then noticed that despite having the "stay signed in" box ticked on my sign-in page, Zoom never keeps me signed in, so I was stuck in a loop of always getting the same message. The host sent me a direct link and I had the same issue:

 

"The host requires authentication on the commercial Zoom platform to join this meeting. Please sign in with a commercial Zoom account to join."  Previously, hitting the sign in hyperlink on this same message automatically signed me in and took me to the meetings no problem.  What's changed? Is there anything I can do in settings to stay signed in. 

 

I now need to use the phone app to access meetings, but this is a temporary measure not usually allowed at work.

 

    13 replies

    Newcomer
    February 20, 2025

    Hello,

     

    many thanks for your feedback.

    Unfortunately, I have check the Chrome version (I have no right to update as I want but it did an update) I have now:

    Chrome is up to date
    Version 133.0.6943.127 (Official Build) (64-bit)
    But it does not work 😕😕
    It seems there is also a problem linked to cookies, because if I sign-in to connect to a meeting, (I explain above it doesn't work), then in another tab I try to sign in to the community, I keep receiving the following feedback :

    This page isn’t working

    zoom.us redirected you too many times.

    ERR_TOO_MANY_REDIRECTS
     
    I need to delete the cookies from my browser or use an Incognito page to be able to sign again.
    MGSR
    Community Manager
    Community Manager
    February 20, 2025

    Hello there,

    Thank you for the letting us know that updating the browser did not work.

    Our technical team has acknowledged this issue and is actively working on a solution.

    We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

    For now, thank you for your patience and understanding.

    MGSR
    Community Manager
    Community Manager
    February 20, 2025

    Hi Community Members,

    I'm happy to inform you that the fix has been successfully rolled out, and you should now be able to use the web app.

    Thank you so much for your patience throughout this process.

    Newcomer
    February 21, 2025

    Hello,

    Just wanted to let you know that it works 🙂

    Many thanks for the responsiveness of all your team.

     

    Have a nice day.

     

    BR,