after the last updating my camera is not working properly | Community
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glorinhamarina
Newcomer
January 13, 2023
Question

after the last updating my camera is not working properly

  • January 13, 2023
  • 13 replies
  • 2 views

Since last updating two days ago my camera has been freezing, sometimes blinking and the colour changes, I've tried everything, and all my drivers are updated, my computer is dell and is new and it's working on other platforms so the problem is the zoom for sure, I've paid for more than 2 years so I really need an answer with a solution of course. I hope the support helps me

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      Newcomer
      sonispeech
      Newcomer
      January 26, 2023

      Hi Carla,

      I used Zoom again tonight and it seemed to be ok - but it was a different Zoom account - so I will find out more tomorrow when I start my schedule again on my usual Zoom account.

        S
        Newcomer
        sonispeech1
        Newcomer
        January 27, 2023

         Carla - Success all day today - so it must have just been a glitch for my one session in between the update and the new client release!   Thanks so much for your assistance!!  sonispeech

          V
          Newcomer
          Viviana_M
          Newcomer
          February 24, 2023

          I have the same problem. I bought a new camera because I believed there was a problem with my old camera which had been working properly with the previous version of Zoom but with the last updating the image blinks, turns to green or black and white.

          K
          Newcomer
          Kerry3
          Newcomer
          April 17, 2023

          Hello,

           

          I am still having the problem of Zoom only occasionally accessing my camera.  It works for all other apps but not Zoom.  I unistalled and reinstalled the latest version of Zoom, dumped my cookis and cleared my cache .. no luck.  I am really getting desperate as I us this platform for my remote work.  What do I do???

           

          An Update - it appears to be something with Chrome Browser....  When I open Zoom in Bing the camera is working great.  Weird.

           

           

          Kerry Wisner

          K
          Newcomer
          Kerry3
          Newcomer
          April 26, 2023

          Hello Carla,

          I downloaded zoom to my desktop, windows not a Mac. whether I try to join a meeting via link or set a meeting up, the camera shows as on but no imahe appears.. But this only happens in Chrome, and only since the update a month ago.  In MS Bing it works fine.  I did go through the steps in the article.. again no success when using Chrome.

          I just paid a year subscription to zoom.  This is very frustrating.  Kerry


          So I just tried again to go into zoom.  It still won't recognize my camera when I use Chrome.  This is a screen shot:  

          What do I do?

           

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