add photo for when video is off | Community
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B
Newcomer
BJAppelgren
Newcomer
September 4, 2023
Question

add photo for when video is off

  • September 4, 2023
  • 9 replies
  • 78 views

I used to have a photo of myself that shows when video is off. It disappeared. I want to add it again.

      9 replies

      Bri
      Community Manager
      Bri
      Community Manager
      September 5, 2023

      Hey @BJAppelgren ! To add your photo:

      1. Sign in to the Zoom web portal.
      2. In the navigation menu, click Profile.
      3. In the section with your name and other personal details, click the pencil icon in the pencil frame. 
         
      4. Drag and drop the file or click Choose Files to upload your picture.
        Note: Please select a jpg/jpeg, gif, or png image file with a size smaller than 2MB.
      5. (Optional) Adjust the crop area as needed.
      6. Click Save.

      https://support.zoom.us/hc/en-us/articles/7056836613517-Managing-profile-picture-on-the-Zoom-web-portal

       

        H
        Newcomer
        Hswarden
        Newcomer
        March 15, 2024

        When my video is turned off, only my name appears in a black box . My profile photo does not appear.  When I follow your instructions, it just offers me to change my profile photo, but my photo is already saved there.

          T
          Newcomer
          TheSlaw
          Newcomer
          January 13, 2024

          I have an image in my profile.
          I'm in a meeting right now and my image is not coming up.  Help

            T
            Newcomer
            TheSlaw
            Newcomer
            January 13, 2024

             

              M
              Newcomer
              MaryEM7
              Newcomer
              January 25, 2024

              I see instructions for adding my photo that say, "Click the pencil icon in the pencil frame."  But I don't see any pencil icon or pencil frame.

                C
                Newcomer
                c2e
                Newcomer
                February 20, 2024

                Yeah, the instructions aren't very clear. Step 3 should read:

                "3. In the section with your name and other personal details, place you mouse cursor over the picture frame and click the pencil icon." 

                M
                Newcomer
                MQAnderson
                Newcomer
                April 4, 2024

                I have followed all the instructions and it just ends up changing my profile picture.  How in the world do I get my photo to show up when I don't want to be live on video.  

                  CarlaA
                  Community Manager
                  CarlaA
                  Community Manager
                  April 16, 2024

                  Hi @MQAnderson! Are you signed in when opening the meeting you are attending? Your profile picture should display when your video is off if you are signed in. 

                   

                  Keep me updated!

                    V
                    Newcomer
                    VideoEnthusiast
                    Newcomer
                    April 18, 2024

                    Signed in on mobile and desktop, and the picture appears when the video is off ONLY on mobile.  Not on desktop.  Sitting here toggling between devices on a meeting and it's consistently broken on desktop.

                     

                    ETA: signed out and in again on both devices

                      M
                      Newcomer
                      MizEllie
                      Newcomer
                      June 2, 2024

                      I had a photo that was not my Zoom profile photo that showed when I turned off my video feed. It's not there any longer. I can't find a support article that gives directions to reinstall the photo that shows when I turn off the camera.

                       

                        T
                        Newcomer
                        tokyogodfather
                        Newcomer
                        June 11, 2024

                        I've seen a lot of the replies. I believe the answer for those on the desktop is:

                         

                        Settings > Video > and make sure ""hide non-video participants" is NOT checked. This worked for me.

                        mattt-arnolddd
                        Newcomer
                        mattt-arnolddd
                        Newcomer
                        June 11, 2024

                        No worries, it's easy to set your profile picture again! You can do it through the Zoom web portal.

                        DanHuber
                        Newcomer
                        DanHuber
                        Newcomer
                        June 11, 2024

                        couple of things could be happening here. If you are not the owner or admin of your Zoom account then a change to the global account could have been made to prevent adding/changing profile image. You could also be joining a meeting that you are not host of and they could have that setup to prevent showing that profile pic. 

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