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Newcomer
DrewMcManus
Newcomer
February 2, 2022
Question

accessing recordings from another user

  • February 2, 2022
  • 4 replies
  • 112 views

How do I access a meeting recording from another user in my account?

    4 replies

    Bort
    Employee
    Bort
    Employee
    February 2, 2022

    Normal member users cannot access cloud recordings of other users on the account. Only an Admin can access cloud recordings for all users on the entire account via the Recording Management page. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

      H
      Newcomer
      Hean
      Newcomer
      February 4, 2022

      The administrator has sent me the link and access code but I still get the message " YOU CANNOT VIEW THIS RECORDING NO PERMISSION" The administrator has removed any restriction but I still get the same message and there is nowhere to enter the access passcode

       

      D
      Newcomer
      DrewMcManusAuthor
      Newcomer
      February 2, 2022

      Thanks for that, I am the account owner but am still unable to access the other user's recordings. How do I resolve this issue?

      Bort
      Employee
      Bort
      Employee
      February 2, 2022

      Can you confirm that the other users are members of your account? Also, keep in mind this only works for cloud recordings. Local recordings are stored locally on their devices, so you would not be able to access those recordings without getting access to their device directly. 

      D
      Newcomer
      DrewMcManusAuthor
      Newcomer
      February 2, 2022

      Yes, confirmation isn't a problem and understood on cloud based recordings only.

      Bort
      Employee
      Bort
      Employee
      February 2, 2022

      Great, check your Users page on your account to ensure you have other users on the account with you. If they are not on your account, you can invite them to join your account, but you will need to provide them with their own licenses after they join. 

      D
      Newcomer
      DrewMcManusAuthor
      Newcomer
      February 2, 2022

      Yes, that's the case, they've been added to my account and show as a licensed user type.  Shouldn't the recordings show up under Personal>Recordings?

      L
      Newcomer
      LRPACwebmaster
      Newcomer
      November 6, 2022

      So, it isn't possible for a non-admin user to see recordings that an admin has made? We only want one admin user, and they run the meeting, and our secretary has a non-admin user in our account, but they are unable to see any recordings, despite setting all the authentication options. 

      Is there no way around this? Other than perhaps have the secretary initiate the recording, or the webmaster has to share the link after each meeting?

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