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A
Newcomer
anas_tabassum
Newcomer
August 29, 2022
Question

Zoom yearly subscription

  • August 29, 2022
  • 2 replies
  • 1 view

I just purchased zoom yearly subscription but on my account it still shows account type basic and even meeting is ending after 40 minutes and I also went in user management and tried to change my account type from basic to licensed but cannot even click on licensed it doesn't allow me to do so and I am very worried what am I supposed to do please help

    2 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    August 29, 2022

    Hi @anas_tabassum , thank you for your contribution! I'm sorry to hear that you're having issues with your Zoom Account. Is the problem that you are not able to assign the license using the steps outlined in this article? Zoom Support: Assigning a License 

     

    Let me know!

    Carla, 

    Zoom Community Team

      A
      Newcomer
      anas_tabassumAuthor
      Newcomer
      August 29, 2022

      Also there is a small popup message at the top which says " To add licensed users to you account, please purchase more licences " and I dont know which licences it is talking about beacuse I jave already purchased yearly subscription 

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      August 29, 2022

      Hi @anas_tabassum , can you confirm that you have purchased the plan using the correct email account?

       

      Carla, 
      Zoom Community Team

      Z
      Community Champion | Employee
      ZoomZoom
      Community Champion | Employee
      August 30, 2022

      Hi, Anas.

      You bought a Zoom Whiteboard license, not a license to host meetings as these are different products.

       

      I advise you to reach out to Sales support, as they will be able to assist. This link can help: https://support.zoom.us/hc/en-us/articles/201362003

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      August 30, 2022

      Thank you for assisting @ZoomZoom !

       

      Carla,

      Zoom Community Team 

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