Zoom would like to access data from other apps - macOS 14 Sonoma | Community
Skip to main content
K
Newcomer
KennethP
Newcomer
September 28, 2023
Solved

Zoom would like to access data from other apps - macOS 14 Sonoma

  • September 28, 2023
  • 14 replies
  • 0 views

After upgrading to macOS 14.0 (Sonoma) I now receive a privacy and security dialog at the end of each meeting: "zoom.us.app" would like to access data from other apps. 

There is no more detailed information regarding what data Zoom would like to access. 

Is this prompt localized to me, or are other users encountering it? Does anyone have more clarity on the sources and type of data Zoom is looking to access from other apps?

    Best answer by rn-zm

    Hi @KennethP @cnadig @gazgaz8 @mcirtain @TravellingDeon it seems our engineering teams were resolve this issue. It's suggested to Uninstall and reinstall the Zoom application updating Zoom to the latest version.

     

    As of today 11/1/23, Zoom version 5.16.6 (24664).

    14 replies

    C
    Newcomer
    carldhalluin
    Newcomer
    September 28, 2023

    Same here

      C
      Newcomer
      carldhalluin
      Newcomer
      September 28, 2023

      I debugged it. Seems like Zoom asks to access data from another app and Mac Sonoma is stricter and forbids this.
      The path Zoom tried to access  was 

      /Users/xxx/Library/Containers/com.microsoft.Powerpoint/Data/Documents

        J
        Newcomer
        jtajtajta
        Newcomer
        October 2, 2023

        Same message here, too!

        In the zoom session when I wanted to share my powerpoint presentation, Zoom would only let me select sharing my Desktop, Whiteboard, iPhone/iPad via Airplay or iPhone/iPad via cable. Not showing me any application windows to share, at all. You can replicate this "feature" anytime by having a chat window or participants window open, when clicking share button. 

        This time, I did not have those windows open, but could still not see the powerpoint presentation window to share it. When I stopped the presentation mode, only then all the other windows - including PP window - became visible. 

        So, the interplay between MacOS version Sodoma ( 🙂 and the Zoom has changed. Now you can't have the PP in presentation mode for sharing. You can share the PP page and THEN start the presentation, which earlier was not possible. 

        T
        Newcomer
        TravellingDeon
        Newcomer
        October 3, 2023

        So this is a different problem to the one in this post. It might be worth creating your own, separate post for this.

         

        I can confirm that the pop-up message about permissions went away for me, when Zoom was given FULL DISK ACCESS, by going to System Settings > Privacy & Security > Full Disk Access.

          V
          Newcomer
          Venkat_A
          Newcomer
          September 28, 2023

          Yes, seeing the same after the upgrade....

            N
            Newcomer
            nd7318
            Newcomer
            September 28, 2023

            Yes, I see same issue as well

              T
              Newcomer
              TravellingDeon
              Newcomer
              October 2, 2023

              I have the same issue - it only happens when a meeting ends, too. I have just given Zoom "Full Disk Access" (reluctantly...) to see if this resolves the issue. Will post back here with my findings!

              T
              Newcomer
              TravellingDeon
              Newcomer
              October 2, 2023

              I just finished a meeting, and did not get the message...

              M
              Newcomer
              MichaelN
              Newcomer
              October 4, 2023

              Same here. Please, fix it.

                F
                Community Champion | Customer
                Frank_TB
                Community Champion | Customer
                October 4, 2023

                Hello,

                 

                "In macOS 14, Sonoma requires user consent before any application can access data in a data container from a different developer. This protection only applies to apps that are sandboxed, so any unsandboxed app is still wide open for data theft from other unsandboxed applications or processes. "

                 

                Source;  https://www.sentinelone.com/blog/macos-14-sonoma-toughening-up-macos-for-the-enterprise/ 

                 

                Regards

                 

                If my reply helped, don't forget to click the accept as solution button!

                  T
                  Newcomer
                  TravellingDeon
                  Newcomer
                  October 18, 2023

                  This is not a solution…

                  L
                  Newcomer
                  lew_b
                  Newcomer
                  October 10, 2023

                  Yes, this seems self-contradictory also: First it says it "would like to access data from other apps" followed by the tip of "Keeping app data separate makes it easier to manage your privacy and security", which says to me "Don't do this"! I'm always going to err on the side of keeping things as locked down as possible, so I'm not giving Zoom "full disk access" cavalierly... I'll live with having to dismiss this every time for now, but like was said above, it would be nice to know just exactly WHAT it needs access to and WHY!

                    T
                    Newcomer
                    TheTransplant
                    Newcomer
                    October 11, 2023

                    ok, this is annoying.  I suppose this needs to get fixed through an update?

                    K
                    Newcomer
                    KennethPAuthor
                    Newcomer
                    October 16, 2023

                    As we seem to have investigated this fully, I'm going to mark the issue solved.

                     

                    Zoom has always tried to be the easiest video conference platform to use, especially for people without a Zoom account who just want to join a call. Back then (pre-pandemic) video conference was just a way to avoid flying across the country for a meeting. In that use case, removing user steps and decision points was a feature. 

                     

                    Today, the use case is different and so is Zoom. For Zoom to do more, it needs to connect to the other tools we use for a more robust online meeting experience. At the same time, users expect and require more fine-grained control over personal data access. If you work in a regulated industry, this could be a complete non-starter.

                     

                    In my ideal state, I would like Zoom to:

                    1. access only the data that is required to perform a user-initiated request outside of the core microphone/camera functions. (For example, to view a PowerPoint presentation or a share a file.)
                    2. verify with the user that it is OK to access that data at the time the user makes the request.
                    3. allow the user to decide to permit data access "always" or "for this meeting only"
                    4. provide a settings area for the user that details the permissions that have been granted by the user with a way to recind individual permissions.

                    Of course, Zoom is working within the model defined by macOS and other platforms. This is not entirely in their control. That said, as Zoom has grown from a plucky SF startup trying to make online meetings easier to a communications juggernaut, this is not an unreasonable thing to expect.

                      Show more replies
                      Terms & ConditionsAccessibility statement
                      Copyright © Zoom Communications, Inc. All rights reserved.