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B
Newcomer
BA1954
Newcomer
October 30, 2023
Question

Zoom won't open up

  • October 30, 2023
  • 4 replies
  • 0 views

All of a sudden Zoom won't open on my computer.....uninstalled it and re-installed it, still won't open....suggestions?

    4 replies

    M
    Newcomer
    Mekohl
    Newcomer
    October 30, 2023

    we have had a similar occurrence that started Friday - are you running on server 2019 ?

     

      I
      Community Champion | Customer
      ifurman
      Community Champion | Customer
      October 30, 2023

      Started last week for our company on 5.16.5 on Windows Server 2019. Uninstalling Zoom 5.16.5 and installing 5.16.1 from the below link fixed the issue. You may need to go back to V 5.15.11.

       

      https://zoom-us-zoom.en.uptodown.com/windows/versions

        I
        Community Champion | Customer
        ifurman
        Community Champion | Customer
        October 30, 2023

        5.16.6 also does not load on Windows Server 2019.

          Z
          Newcomer
          zachmiller
          Newcomer
          November 14, 2023

          Has anyone heard from Zoom support on this?  I opened a support ticket today.

          I
          Community Champion | Customer
          ifurman
          Community Champion | Customer
          November 14, 2023

          Zoom is aware of the issues with Zoom versions 5.16.5 and 5.16.6 on Windows Server 2016/2019. Zoom claims that version 5.16.10 will fix the issue and should be released by the end of November.

          Zoom 5.16.2 and lower work fine on windows Server 2016/2019, as I am currently using this version with no issues.

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