Zoom windows in screen sharing | Community
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Newcomer
Nir2
Newcomer
August 1, 2024
Question

Zoom windows in screen sharing

  • August 1, 2024
  • 3 replies
  • 0 views

Hey! 

When im sharing my screen all the other participants sees all the zoom related panels and windows as gray like squares on their screen.

I have tried share with(or without) window filtering, but its just showing them the windows and I wnat them just to see my screen without it.

I made sure that the optimize video clip feature is not checked.

"Showing zoom windows during screen share" is off.

Any other suggestions? 

    3 replies

    B
    Newcomer
    Brian100
    Newcomer
    August 5, 2024

    this is a new issue for many at my firm. none of the suggested changes resolve the issue. very frustrating.

      J
      Employee
      Jennife
      Employee
      August 8, 2024

      Hi, sorry to hear that you guys encountered the issue. Our team is paying attention to this case. According to our experience, Black sharing has different reasons. Please help to check your Graphic card information, see the below image.  

       

      If your Graphic is NVIDIA, it might be a known issue caused by NVIDIA, we have a solution already, please try to follow the steps in this article.

      https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060527#collapsePC

       

      If your Graphic is intel Irix xe, please check the driver version, if it is a 2024 release,  it should be a new issue that we can reproduce, we are working on it. Before we find the root cause, There is a workaround that can remove the grey box of the Zoom window but the sharing control bar will still be shown as the grey box, that is use the capture mode Advanced share without window filtering Or Legacy operating systems

       

      Last, we hope you can provide your Graphic and driver version here so that we can record them.

      Regards

        T
        Newcomer
        Thomas_oose
        Newcomer
        August 30, 2024

        I have the same issue and my graphics driver is: Intel(R) UHD Graphics V31.0.101.5590 Date: 2024-06-10

         

        MGSR
        Community Manager
        MGSR
        Community Manager
        September 4, 2024

        Hello @Thomas_oose,

        Kindly update your graphics card driver to the latest version and try advance share without window filtering and Legacy operating systems as shown in the photo above.

        Please let us know if it works or if you need further assistance.

        D
        Newcomer
        DaffyDuck
        Newcomer
        September 28, 2024

        I have the exact same problem on the iPad (iOS version). I host a meeting on my iPad and share a PDF.

        Everything looks good until I open a panel on my screen. Either the list of Participants or the Chat window. As soon as I do that all the other participants see a black box when the panel opens on my screen and their view of the PDF file is partially blocked

        I have attached 2 screenshots. The first one is the normal view and the second image is with the blocked / obstructed view. This started only about 2 days ago. I wonder what changed to make such a drastic difference to the user experience. With this change I can no longer use Zoom 😥

        Screenshots as seen by a participant when I am hosting - https://postimg.cc/gallery/nh58nXX

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