Zoom will not connect no matter what.

Forum|Forum|4 years ago
January 8, 2022
4 replies
0 views

I've reinstalled multiple times, checked all permissions to on, firewall is off, I downloaded the newest M1 version of Zoom. If I try to join a meeting or try to sign in it says "cannot connect check network". My internet is working perfectly.

Any ideas how to fix this?

R

rn-zm

Community Manager

Hey @Mazha, is the error you're prompt is there any specific error code with the 'cannot connect check network' error?

M

MarcTietz

Newcomer

I do have the very same problem with my Zoom Client (Application for Macbook). Zoom only tells you that you do not have a connection to the internet without error code, which makes the problem hard to locate. My Internet is working also perfectly fine and reinstalled the application several times.

I do use my Google Mail (@gmail.com) by using the address and the Zoom password and not click on the Gmail Button. If I do so then I get the code 5003.

Unfortunately, Zoom on my Safari Browser always has a disturbed audio output - sounds like some broken radio on the voices, but still understandable.

Due to these problems, using Zoom is really not preferred at the moment. So please let us find a solution.

Thanks for help!

E

ETritsch

Newcomer

Did you ever get zoom to connect?

M

MarcTietz

Newcomer

In the past, yes, but since a few months this problem has appeared. I also have got a new MacBook Air in January, I guess it is since then.

I just used the Safari Browser again and it seemed fine this time. It could be that I used the Google Chrome Browser before (in contrast to what I have written initially). So maybe try this for now?

Greetings
Marc