Zoom, when i start a meeting, zoom does 4 disconnections until become stable om meeting

Forum|Forum|2 years ago
July 27, 2023
3 replies
1 view

Hey folks, when I use zoom an admin to a meeting, when both of sidea we are connected in the meeting, Software zoom is being disconnected and then rejoin me automatically.

This happens about 4-5 times until the meeting become stable and I we have no longer disconnections.

Any idea? No ram issues, or video

Meeting Features

R

rn-zm

Community Manager

Hi @Pett welcome to the community! I would first recommend trying to utilizing the Zoom Network Connectivity Tool.

First suggesting to smart test your network and ensure that a MTR Status can complete and there are no issues with your service status', this will tell you that you're able to connect to Zoom services:

Network Information: basic network connectivity
MTR: trace the connection between the device and Zoom servers
Service Status: provide connectivity status and details for connections to Zoom Meetings and Team Chat services

Secondly, you can attempt to do a Meeting test - suggested to invite participants and look over the statistics to determine any high latency, high packet loss, or jitter.

These tools can determine whether the problem is on your end or Zoom's, and how you should be connected to Zoom for the best experience.

Otherwise, I'd check your hardware by Testing audio before Zoom Meetings and/or Testing your video

Curious your findings! 🙂

S

Suzygib

Newcomer

So, how do you get to this Network Accessibility Tool on Chromebook which doesn't support windows & is not a Mac??

R

rn-zm

Community Manager

Hey @Suzygib unfortunately, the Zoom Network Connectivity Tool is only available for macOS and Windows.

Do you mind me asking, how you are using Zoom on ChromeOS? For the best experience with ChromeOS I would look into Using Zoom for Chrome PWA

S

Suzygib

Newcomer

This post has been deleted.

Thank you for those suggestions except for the wired ethernet connection which I don't know how to do. Forgive my naivete on that. I have tried all of them to no avail. Zoom hasn't had any suggestions that have worked either. It's just so strange that it's worked fine until a month or so ago.

D

daviddavis

Newcomer

Did you ever find a solution? Mine does this too. The good news is that at some point it becomes more stable.