Maintenance Notification: On September 17th, 2024, the Zoom Community will be down starting at 10:00pm PDT for up to 1 hour
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2024-09-21 12:40 PM
I have a Dell XPS 13 9315 laptop with Windows 11 Home 10.0.22631 Build 22631 with Zoom client 6.2.0 (46690) and whenever I try to do either of the following, my computer reboots (first to a blue screen with no error message that only says your system ran into a problem and needs to restart):
* Join a Zoom meeting
* Access the video menu
This behavior occurs whether I use the built-in laptop camera or an external webcam.
I've tried the following:
* Removing and reinstalling the Zoom client.
* Checking for driver updates for the Dell (it says I have none to fetch)
I haven't tried removing the client and just trying Zoom with the browser. Is that worth a test?
I should mention that both the built-in camera and the external webcam work like a champ when I test them in Windows. So, the issue seems to be related to how Zoom is handling the cameras.