Zoom video settings menu crashes Dell XPS 13 9315 laptop

[rhetoric101]

I have a Dell XPS 13 9315 laptop with Windows 11 Home 10.0.22631 Build 22631 with Zoom client 6.2.0 (46690) and whenever I try to do either of the following, my computer reboots (first to a blue screen with no error message that only says your system ran into a problem and needs to restart):

* Join a Zoom meeting

* Access the video menu

This behavior occurs whether I use the built-in laptop camera or an external webcam.

I've tried the following:

* Removing and reinstalling the Zoom client.

* Checking for driver updates for the Dell (it says I have none to fetch)

I haven't tried removing the client and just trying Zoom with the browser. Is that worth a test?

I should mention that both the built-in camera and the external webcam work like a champ when I test them in Windows. So, the issue seems to be related to how Zoom is handling the cameras.

[rhetoric101]

Hi, Folks! Here's what I'm seeing in the Event View. This seems to confirm that it's the video driver that's causing the kernel panic:

Device DISPLAY\INT3480\4&37eaf7c9&0&UID144512 had a problem starting.

Driver Name: oem38.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: camera
Lower Filters:
Upper Filters:
Problem: 0x0

[Brianna6]

We're you able to solve this issue as I worked on this with Dell several times and nothing ever fixed the problem