Zoom video not working on Dell Inspiron 15 laptop integrated web cam | Community
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K
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Kathy7
Newcomer
January 28, 2022
Question

Zoom video not working on Dell Inspiron 15 laptop integrated web cam

  • January 28, 2022
  • 5 replies
  • 1 view

I regularly use my laptop's integrated video camera in GoToMeeting and it works just fine. Zoom, however, will not show any video. I have downloaded the latest version, I have checked my privacy settings which show that Zoom has access to my camera.  I have rebooted my laptop since installation of zoom. The camera light shows "on" on the laptop when I start a meeting, but nothing shows in the preview or to people on the call with me.  

      5 replies

      jeremyjustin
      Community Champion | Employee
      jeremyjustin
      Community Champion | Employee
      January 28, 2022

      Hi @Kathy7 thank you for your post here on the Zoom Community! I wanted to offer some thoughts about why this may be happening:

      - occasionally you may have another app open that is using the camera and tying up the camera in such a way that it can't be shared with other apps. Microsoft Skype for example is one I have seen do this. If you can completely exit out of any apps that might be using the camera and try Zoom again that would be great. 

       

      Also, you can go into your Zoom client settings

       

       

      You can even do this when you are not in a meeting. Click on Video, and you will see some camera choice options there. If your camera is recognized by Zoom you will see a small picture of yourself in camera. 

       

      If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

       
      K
      Newcomer
      Kathy7Author
      Newcomer
      January 31, 2022

      I have gone into settings and confirmed everything. When I turn Video on, the light shows on my laptop's webcam. But the screen for preview is black. I have no other video software apps running at the time. This only happens for Zoom.

      K
      Newcomer
      Kathy7Author
      Newcomer
      January 31, 2022

      Hi @Kathy7 thank you for the additional detail. Ok, if you have for sure exited out of any other program that may be using your camera, and still no video, we may need to completely uninstall the Zoom client and start fresh. If you could follow these steps https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

       

      And try again, still making sure no other program is open which could be using the camera. 

       

      If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!


      I have uninstalled and re-installed the zoom client already.  I just did it again just to make sure, and same exact thing, black screen. It never prompts me to give permission to access my camera or microphone, like most video software does.  I also closed Microsoft Teams just in case that was interfering. Same thing.  

      K
      Newcomer
      Kathy7Author
      Newcomer
      January 31, 2022

      I rebooted and now it's working.  Thanks for walking through the whole thing with me.

       

      jeremyjustin
      Community Champion | Employee
      jeremyjustin
      Community Champion | Employee
      January 31, 2022

      Ah the magical reboot 🙂 Thanks @Kathy7 for letting us know! 

      P
      Newcomer
      PeterMartin
      Newcomer
      April 21, 2022

      I now have the problem described above.  My camera works - but in Zoom I can't be seen by others.

       

      D
      Newcomer
      DebraFoxx
      Newcomer
      August 4, 2022

      I have a Dell desktop with an integrated camera. I have uninstalled and installed Zoom, I have removed Skype and Teams from my desktop, I ran a diagnostic with Dell to test the camera and still Zoom is not showing my video.

       

      N
      Newcomer
      Necroscope
      Newcomer
      October 10, 2023

      It appears that it is Zoom itself that has the camera occupied and will not let zoom access the camera. The only consistent fix I have found is to:

      Open Zoom

      confirm that it cannot access the camera

      close and then force close Zoom from the OS ( even closed it appears Zoom is running in the background)

      cycle the os setting for allowing the desktop app to access the camera

      restart Zoom

       

      This works about 95% of the time. When it doesn't, I repeat the step several time.

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