Zoom version 5.7.8 (1247) not working with integrated camera Dell Latitude E7250 | Community
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Newcomer
September 20, 2021
Solved

Zoom version 5.7.8 (1247) not working with integrated camera Dell Latitude E7250

  • September 20, 2021
  • 3 replies
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Latest update does not work with the integrated camera in a Dell Latitude E7250. It causes the camera to focus off-center and the view is very wavy-grainy. Anyone have any suggestions? I would appreciate any advice on how to rollback a zoom update or install the previous version. 

    Best answer by Rupert

    You can try going to your Video Settings in Zoom and toggling on-off or off-on your HD a Ratio settings.

     

    3 replies

    Rupert
    Community Champion | Customer
    RupertAnswer
    Community Champion | Customer
    September 20, 2021

    You can try going to your Video Settings in Zoom and toggling on-off or off-on your HD a Ratio settings.

     

    Newcomer
    September 21, 2021

    Thank you. It was toggled "off". Turning it "on" fixed the issue. 

    Newcomer
    September 13, 2022

    I'm having the same problem, using a Dell integrated webcam HD on a Dell 7000.  No video at all.  Also did multiple restarts, reloaded Zoom client, tried from Zoom website, updated drivers.  Nothing works 

    Newcomer
    January 16, 2023

    I am having this problem with my Dell Vostro 3650 as well. no video at all. It was working last week and I am unaware of any changes to the system.