Zoom version 5.7.8 (1247) not working with integrated camera Dell Latitude E7250

Forum|Forum|4 years ago
September 20, 2021
3 replies
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Latest update does not work with the integrated camera in a Dell Latitude E7250. It causes the camera to focus off-center and the view is very wavy-grainy. Anyone have any suggestions? I would appreciate any advice on how to rollback a zoom update or install the previous version.

Best answer by Rupert

You can try going to your Video Settings in Zoom and toggling on-off or off-on your HD a Ratio settings.

RupertAnswer

Community Champion | Customer

You can try going to your Video Settings in Zoom and toggling on-off or off-on your HD a Ratio settings.

M

mherringufleduAuthor

Newcomer

Thank you. It was toggled "off". Turning it "on" fixed the issue.

B

BettyWarn

Newcomer

I'm having the same problem, using a Dell integrated webcam HD on a Dell 7000. No video at all. Also did multiple restarts, reloaded Zoom client, tried from Zoom website, updated drivers. Nothing works

R

Rorschach256

Newcomer

I am having this problem with my Dell Vostro 3650 as well. no video at all. It was working last week and I am unaware of any changes to the system.