Zoom updated and now my Sony Won't Connect as Webcam

Forum|Forum|2 years ago
March 28, 2023
16 replies
2 views

I had a call just now and Zoom autoupdated and now my Sony camera won't work. Running latest Zoom version on Mac with MacOS at 13.2.1. Never had issues with the Sony as a webcam and now I just get a message from Imaging edge. Check out the screenshots. Tried different cables, reset the camera, adjusted security preferences etc. Camera shows up as an option in Zoom but won't connect.

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djwillclarke

Newcomer

Same for me, very frustrating

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abcd-abcd

Newcomer

On my previous Mac I could use my Sony A6300 DSLR as a webcam via Sony Imaging Edge, or Manycam, but on my 'new' Macbook Pro M1 Pro Sonoma 14.3.1, I cannot use either.

In Zoom video settings, "OBS Virtual Camera" pops up, but it is just a graphic with a crossed out video camera icon. And in my OBS Mac app there is no "Virtual Camera" option at all. And Sony's 'Imaging Edge' screen no longer pops up in Zoom's video settings like it used to.

I can however see the A6300's video output on the Mac when using Sony's Imaging Edge 'Remote' app.

I have "Restored legacy video device support" successfully, but it doesn't help at all.

I feel like I've tried everything - any more ideas folks, please? Anyone from Zoom or OBS or Sony care to comment? Thanks.

Zoom 5.17.11 (for Apple processors)

OBS Studio 30.1.0

Sony Imaging Edge Desktop Version 1.2.00.02080

mattbudz

Newcomer

The only solution right now is to downgrade to 5.16.10. https://zoom.en.uptodown.com/mac/versions, this will be fixed in the upcoming 6.0.0 release

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abcd-abcd

Newcomer

Thanks very much - I tried downloading 5.16.10 from uptodown and it said "downloading" but nothing downloaded... however many times I tried, even when disabling adblock, privacy badger etc - any ideas? Thanks

mattbudz

Newcomer

I've been working with Zoom on this issue. I went through several levels of support and eventually worked with the engineering team looking at logs and doing test meetings. They have a fix for this bug that will be included in the upcoming version 6.0.0 release.

mattbudz

Newcomer

Zoom v6.0.0 was just released and I can confirm that my sony camera once again works as expected.

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abcd-abcd

Newcomer

Thanks for info - much appreciated - but I've just downloaded Zoom v6.0.0 and my Sony A6300 is still not in Zoom/settings/video - only present are OBS (with video camera icon crossed out) & FaceTime HD camera.

Do I need to install the (unsupported) Sony Imaging Edge apps? I just deleted them to see if it would make Zoom recognise my A6300.

Any more ideas please? Thanks!