Newcomer

Question

Zoom updated and now my Sony Won't Connect as Webcam

Forum|Forum|2 years ago
March 28, 2023
16 replies
3 views

I had a call just now and Zoom autoupdated and now my Sony camera won't work. Running latest Zoom version on Mac with MacOS at 13.2.1. Never had issues with the Sony as a webcam and now I just get a message from Imaging edge. Check out the screenshots. Tried different cables, reset the camera, adjusted security preferences etc. Camera shows up as an option in Zoom but won't connect.

H

HelloPrkr

Newcomer

I'm running into the same issue.
Sony A7siii as webcam. Never had issues with zoom until the last 2 weeks or so with an update.

Other apps can connect and show live connection to my Sony, but Zoom isn't showing any cameras or options to select.

J

joel-mayfair

Newcomer

I'm having the same issue with the Sony A7iii - a recent update to my macbook and now my camera no longer shows up as an option in Zoom.

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noelmo

Newcomer

I am also having the same issue as of the latest Zoom update with a Sony A6500. The "Imaging Edge Webcam" logo never appears, and the webcam screen remains blank.

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Jennife

Employee

@derricklytle @noelmo @Emaflow @producer_Dave @supahendo Hi all, we've progressed on this issue, but more details must be considered. May I know if all of your guys' cameras are named Sony Camera(Imagin Edge) in the Zoom video setting page here like below:

Regards

J

Jennife

Employee

Yes, my camera is a Sony A6500 and the software used makes it appear as “Sony Camera (Imaging Edge)” in Zoom as in your screenshot. The issue is that the camera appears black rather than display the intro screen as in your screenshot or the camera image itself.

I am happy to help test and confirm it’s working once a fix is deployed.

thank you!

@All

Thanks for your patience and collaboration on this issue, it will be fixed in the next release.

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glocalnet1

Newcomer

Has anyone had any luck with this yet? Mine is doing the same thing.

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HelloPrkr

Newcomer

Hey, glocalnet1

No—I haven't heard anything back from them or seen any other fixes.

I have, however, found a "sort of" work-around: If you use SONY Remote app and connect it to your SONY DSLR in PC Remote, you can then launch your Zoom meeting, and screen share the SONY Remote app.

It's a really craaaaaapy work-around, but at least I can pop on for a second, show face and interest, and then stop screensharing and keep the meeting moving.

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joel-mayfair

Newcomer

Found a solution on Reddit who posted "Did macOS Sonoma 14.1 just remove the ability to use virtual camera?" where apple recommends a way to restore legacy video device support: https://support.apple.com/en-us/108387

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Albertoa7siii

Newcomer

I am currently going through the same issue on my M3 MacBook Pro (iOS 14). It works fine on my PC. SO frustrating!

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Frank_TB

Community Champion | Customer

Hello,

"This is an issue caused by the application developer (Sony) using legacy system extensions. Apple removed support for legacy camera and video system extensions in 14.1 macOS Sonoma

Here is what Apple support has to say about it;

“Starting in macOS Sonoma 14.1, only cameras and video output devices that use modern system extensions are supported on macOS. This modern software provides more secure and privacy conscious experience, including support for the camera privacy indicator — a green dot icon that displays in the menu bar while your camera is in use.

If your camera or video output device still uses older software, it won't appear as an option to select and use in apps after you update to macOS Sonoma 14.1.

Apple has been working with video device makers to update their support software to the modern camera extension replacement, which became available in macOS Monterey 12.3. However, some video device makers haven't yet updated — so their cameras or video output devices still rely on software that is no longer supported.

If you can't select and use your camera or video output device because it uses older software, contact the device maker to learn whether an updated version of their software using camera extensions is available or planned.

You can also choose to restore the legacy video device support on your Mac to continue using your camera or video output device."

https://support.apple.com/en-ca/108387

I hope Sony releases a new version soon.

Restoring legacy webcam support in macOS Sonoma will allow your older device to work.

Regards

If my reply helped, don't forget to click the accept as solution button!

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glocalnet1

Newcomer

That code did not work for me. I typed it in correctly but said it did not find that command.

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noelmo

Newcomer

I tried following these directions but it did not fix the issue in Zoom. The Sony Webcam / Imaging Edge integration works perfectly in Slack Video Calls, so I believe it's a Zoom-specific integration issue.

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devinstokes

Newcomer

I'm having the same Issues. I did the Recovery mode terminal command as mentioned above, and after i did, my Sony A6500 showed up as an available camera in ZOOM, it did not before. But now when i select it, there is nothing but a blank screen in the video preview box. The camera works perfectly with Microsoft Teams, as well as the Sony Imaging Remote app, so i know it's not a communication issue between Sony and Apple. The Problem seems to be completely on ZOOM side.