Zoom suddenly fails to launch on my PC Windows 10

Forum|Forum|2 years ago
September 28, 2023
6 replies
0 views

I've been using ZOOM for two years, 2-5 times a week, tutoring a student.

Suddenly, ZOOM fails to launch on my PC running Windows10. It's normal on my iPad.

I've repeatedly uninstalled and reinstalled the program. Still won't launch.

I emptied my CHROME cache of cookies and images for all time--still won't launch.

I've opened the <Preferences> file in my USER DATA--there is no <"excluded_schemes">

--so I removed the only <zoommtg> entry that was referring to my zoom sign-on.

--STILL NO ZOOM program launch.

Now what...?

Other

A

alexsandr

Newcomer

I have same problem, ZOOM fails to launch on windows 10x64. Maybe it happened after the last update. 32bit version is working.

F

FREDinLAAuthor

Newcomer

Darn, I cannot figure out how to get the 32-bit version.

D

DalongChen

Newcomer

You can find the download link of 32-bit zoom client here: https://zoom.us/download#client_4meeting.

It's right below the "Download" button of the 64-bit zoom client. Or you can just try this: https://zoom.us/client/5.16.10.26186/ZoomInstallerFull.exe

There is a known issue caused by an OpenSSL bug on 64-bit zoom client 5.16.x on some Windows systems. We've opened a ticket to OpenSSL and the fix is on the way. So if 32-bit zoom client 5.16.10 can solve your issue, please use it as a workaround and wait for our official fix.

F

FREDinLAAuthor

Newcomer

Oh, maybe I'll try to install that version.

B

BruceP

Newcomer

I have been struggling with this same problem since the beginning of October. I have tried all solutions that are posted without success. Why can't ANY of them suggest loading an OLDER version of Zoom with instructions on how to do it? Also, what is this "Zoom Cloud Meetings" crap? Turns out it appears to be doublespeak for regular Zoom. So here is a novel idea:

1. Forget the latest version of Zoom. Uninstall it.

2. Go to https://zoom-us-zoom.en.uptodown.com/windows/versions

3. Download a version from the timeframe when your Zoom used to work.

It worked for me. I would have saved many DAYS of frustration if this was among the suggestions for fixing the problem.

From a regular working stiff who just wants my computer to work.

S

SecretAsianMann

Newcomer

I also had no idea "Zoom Cloud Meetings" just meant...Zoom. Lol, obfuscation at its finest.

B

BruceP

Newcomer

Now that I know how to fix the problem, it is easier to find out more about the problem. It appears Zoom version 5.16.X, 64-bit version is broken, at least for some computers. The 32 bit version reportedly works. Otherwise uninstall the latest version and download version 5.15.11.