Newcomer

Question

Zoom settings - Personal - Phone Number verification for HOME phone

Forum|Forum|4 years ago
September 24, 2021
4 replies
10 views

Good morning Zoom Community!

I have searched the Knowledgebase and Community and sent the "Chat Bot" various questions, but I do not see an answer to my question/problem: How do I verify a HOME phone number?

I was able to add my "Mobile" phone number by entering the "two factor authentication" 6-digit code. This does not work for a "Home" phone number. I hoped that I would get a phone call with the 6-digit code spoken by a robotic voice, but that did not happen.

Has anyone ever gotten a "Home" phone number to verify and add to the Zoom profile? Let me know how. Thanks!!

- Chris S.

Rupert

Community Champion | Customer

@cgs878

Interesting. I tried to add a "Home" number and no matter how I formatted the number, I get red error "Please provide a correct phone number" and I cannot proceed to the next step.

Similar but different problem maybe?

YaBoiB

Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! Can you please make sure that you are adding your country code as well as your phone number, please?

i.e. for a US-based number +1XXX-XXX-XXXX

I hope that this helps.

B!

R

Raffy

Newcomer

Hi same problem here. Can you also help me out. Thanks

H

Hakosuka

Newcomer

Hi,

literally downloaded the app yesterday, set it all up and it’s refusing to recognise the phone number, country code correct, phone number correct, it then sends the SMS. for the verification code, input that and it returns a message saying ‘Failed to register phone number, please retry’

E

Euawt

Newcomer

Hi,

It's unfortunate that I am having the same issue like you, if you have any solution to the problem kindly share it with me, thanks.

YaBoiB

Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! I tested this on a test account in the Zoom Sandbox and it is working properly. Do any of you have 2FA enabled on your accounts?

https://support.zoom.us/hc/en-us/articles/360038247071-Managing-two-factor-authentication-2FA-

H

Hakosuka

Newcomer

Hi,

it’s now working just fine so whatever you did has worked, all my address book contacts are now added.

Thank You

K

KasiaS

Newcomer

I have the same question regarding how to get the confirmation number for a home phone. (Not the other questions that were added later on this page).

YaBoiB

Community Champion | Employee

Hi @KasiaS,

Are you talking about when you go to your profile page and click on add phone number to your account? It will not confirm a home number as in a landline? Is that what you are asking?

Brandon

G

GWBasic89

Newcomer

Hi Chris,

I do not think a landline phone can be confirmed. I have not had a landline for about ten years now so I am not sure how I can even test this. I think only an IP phone or mobile phone can be verified through the servers. I will ask the Zoom Phone team and make sure that I am correct and get back to you.

Regards,

Brandon

Just replying that I have the same issue. I cannot seem to verify a landline phone number, as it requires sending me a text message, which my phone doesn't receive. Anyone have any thoughts here -- would support be willing to add the number to my profile if I verified it in some other way? Thank you again.

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