Zoom screen

[Rjaeger]

Suddenly, two weeks ago, when I am in a zoom room meeting, if someone is off camera, I can no longer see their name in the zoom square. It’s as if no one is there. Similarly, if I take myself off-camera, all I see is a black space without my name.

[jdott16]

Hello,

I would verify in your Zoom Workplace App settings under Video that 'Always display participant name on their videos' is selected. Similarly, I would confirm that a 'Display Name' is added for yourself and others on your Zoom account on the web. If joining a meeting and you are not signed into an account, then unless you add a name to display in a meeting nothing will show. I would verify users are signed into their Zoom accounts. If users are not signed in and do not add a display name when joining, what you are experiencing is expected.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake