Zoom says my cloud storage is almost full, but I have no cloud recordings stored

Forum|Forum|9 months ago
April 12, 2025
1 reply
2 views

Just received an email headed "Your Zoom account has used almost all of the available cloud recording storage". But I have no cloud recordings stored on my Zoom Pro account.

I have made a lot of recordings to my computer, and they are listed on my account portal. But they presumably don't take up any cloud storage space. Right?

What to do?

Recordings

jdott16

Community Champion | Employee

Hello @kenatsun

I would verify that the recordings you have are indeed local recordings on your Web portal, or if they are cloud recordings. There should be tabs under your Recording and Transcripts button in your web account which would show you for certain your cloud recordings and your computer recordings. You should not be getting an email about your cloud recording storage if there is nothing in your cloud recordings tab.

That being said, the next place I would recommend checking if you are an admin/owner on your account would be under Admin > Account management > Recording and Transcript Management. It is very likely that this space is showing recordings which could be causing you to receive the emails. At the top right on this page it will show you how much recording space you are currently taking up and how much space you have left. You can delete recordings to make space here or upgrade.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

K

kenatsunAuthor

Newcomer

Thanks Jake. I'm attaching a screen print of that page you referenced. As you'll see, it shows I have nothing stored in my 5GB of storage. So it's perplexing why I got that email.

jdott16

Community Champion | Employee

Hello @kenatsun

That definitely is odd that your web shows 0% usage but you receive the emails. The next steps would be to reach out to Zoom support so that they can run a sync or clear any bad cache on your account. It is possible there is something in the background that is occurring which could be resulting in a discrepancy which should be easily resolved with an account sync from our Zoom support team. Can you also confirm when you reach out to Zoom Support how many times you've received these emails?

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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