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Zoom recording has super low pitch and speed of both speakers: help!

FranzSidney65
Newcomer
Newcomer

hi! This is the second time that it happens: we record the podcast with the usual mics and settings, normal speed etc and still the episode plays my voice as if it were a ghost's. So slow, un-natural and low pitch. I sound like a man.

I tried to play it a bit faster but then I sound like Mickey Mouse with a low voice. I tried to change it with Garage Band and no luck. I am using an iMac.

 

Is there any reason why Zoom does that?

I've been using it since 2018 every single day and we have not changed any settings. I am starting to think I need to move away from this platform as it's so unreliable.

 

Thanks!

2 REPLIES 2

jdott16
Community Champion | Employee
Community Champion | Employee

Hello   @FranzSidney65

 

I would recommend reviewing the following articles which may address the issues you are running into:

If the above do not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us.


I hope this helps and please make sure to mark the solution as accepted if this information is what you needed. 

Thank you,

Jake

Thank you Jake,

the problem is intermittent and all the above has been checked over and over.

i will try to contact support!

best,

franz