Zoom "It looks like we are unable to connect."

Forum|Forum|4 years ago
November 11, 2021
7 replies
12 views

I have been using Zoom for over a year on my laptop and with no change of settings it is now saying:
"It looks like we are unable to connect. Please check your network connection and try again."

I have been through many YouTube tutorials and videos and confident firewall and anti-virus should be letting it through. Has anyone elso encountered/overcome this issue? Any suggestions?

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Lam_Cake

Newcomer

Our organization just started experiencing this issue fairly regularly as well over the last few weeks. Generally, we are able to get logged in by closing the application and re-opening it. However, after I just updated to v5.8.6, it is not working for me even after rebooting. I'm running Windows 11.

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RonMeyn

Newcomer

We are also experiencing this issue from our office internet.

I have realised that if I connect my PC to the internet over my mobile (via hotspot), the problem goes away.

I have tried to look for anywhere to try and raise the issue with suppoort, but it seems like Zoom does not want to acknowledge any issues?

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gregsy

Newcomer

Any resolution on this. I just started experiencing this today and cannot log into any Zoom meetings now. I tried rebooting, shutting down Zoom, clearing IP DNS, etc., but still no luck

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RonMeyn

Newcomer

Hey @gregsy,
I went to my main router and changed the DNS server to point straight to google's server (8.8.8.8) as a part of my own troubleshooting.

Magically my problems went away, and even though I was arguing with my ISP about it being a problem with their DNS addresses, they we re adamant it wasn't their problem.

But I know otherwise...

Maybe zoom are getting too dynamic with their server IP address allocation and DNS servers are struggling to keep up with the changes...

Anyway, try that by either changing your local PC's DNS server to 8.8.8.8 or your router if there are many PC's in your network with the same issue..

I would only do the former if you weren't trying to access a lot of devices on your local network.

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gregsy

Newcomer

Thanks Ron. What I did was to just uninstall and reinstall the Zoom desktop app and that seems to have fixed the issues.

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Si_mo_n

Newcomer

Hi
Can someone offer me help with this same Issue.
Am using my work laptop for Zoom . I can login in well on the web browser but not on the Desktop Zoom App. Every time I try it shows connecting loading for a while then afterwards it says " It looks like we are unable to connect. Please Check your network connection and try again. Its nothing to do with my internet since I can browse the web easily and smoothly .
Just wondering if anyone on here has got a genuine solution to this technical problem if they have encountered this similar issue .
At same time am not sure if the problem is due to Zooms App upgrade . Since before I never used to have this error . I would login straight away. Or could it be to my IT Admin securities and all that. Appreciate your help guys if any . Thank you . Simon