Zoom participants are not visible as waiting in waiting room

I had the same issue. I would get an email saying the participant was in the waiting room, but when I entered the room, it looked like there was no one there. 

I tried

- exiting and entering the meeting

- quitting and reopening the application

- following the exact link I sent to the guest

- clicking the link in the email letting me know the guest is in the waiting room 

- turning off the waiting room (my guests say they still experience the waiting room even though I turned it off) 

I've used Zoom regularly the last two years, and this issue appeared suddenly early September 2022. 

I just tried deleting the application and re-downloading from Zoom. I also followed a suggestion above and under the New Meeting drop down menu, I left Start with video unchecked and checked the box for Use my Personal Meeting ID. I'm hoping this will resolve the issue. My Zoom has been unusable, so if this doesn't work I'll have to switch over to another program. 

This literally just happened in my sesison. Before I started, I had 7 people waiting and I let them all in, then after a few mins it kept popping up that people were waiting and I couldn't see anyone in the waiting room. Only 10 mins later it worked but by then the session was almost over and some people were confused and upset sending emails, very frustrating indeed

The same thing has started happening frequently for our participants. Has never been a problem before. 

Is there a fix to this yet? Users have to wait in the waiting room for soo long which makes it seem as if the meeting organizer did not show up to accept users in, when in real fact, the organizer cannot actually see users in the waiting room

It is happening NOW. Three meetings this week. In all cases, some people entered the waiting room, were seen and admitted. Others (using the same link) entered the waiting room but we not seen at all by host or co host. They left and came back - same problem. 

And not all three meetings on the same Zoom account - different people. In one case, I was the 'invisible person'.

And this time it cost me $$$. I had to refund fees.

So - here's my solution. Go to basic settings. Disable waiting room. Enable passcode. Customize the passcode to something that is easy to remember, like your name or your company name. 

Go to setting - General - scroll all the way down to view more setting in small blue letters - Click 'security' - Enable waiting room there. It should save on your account now. 

Joining in to say I feel incredibly validated by this thread, but equally frustrated by the lack of resolve to this issue. I echo the professional and personal embarrassment this causes, as I lost credibility with students (as well as the important opportunity to connect with them!) and colleagues for not tending to my office hours/managing technology properly, even though I was logged in for hours & forewent lunch and bathroom breaks in case someone logged in. I felt so nutty! I am disappointed because the ability to join the meeting via a link is important so that students can easily join (I generate QR codes with the link), but students are visiting for protected reasons, so a waiting room needs to be enabled for confidentiality. Zoom is my organization's chosen platform so I don't know my solve here, except trying not to eliminate virtual services and the accessibility they bring. 

IF I continue this in the future, I will likely join from the link generated via email notifying me (with a delay!) that someone joined the meeting to see if that helps this. Also, is there data accessible to users that display when they were in a meeting and when people joined? Would be helpful for me now. Thanks!

I started facing this issue a month or so ago. I see this thread is from 2022, so the issue still hasn't been fixed 2 years later!

I opened a ticket with Zoom, and they were extremely unhelpful. The directions they offered were not detailed and vague, not to mention it took them 6 days to get back to me each time I emailed with more questions.

The solution offered here, to enable the waiting room when in the Zoom call, has helped. Hopefully it's a permanent fix. In the meantime I've added my invite link that goes directly to my Zoom Room to all my communication, as that still seems to work without issues. 

I hope Zoom fixes this promptly now, as it's been going on for way too long and has also cost me $$$. It looks hella unprofessional when my potential coaching clients think I'm not showing up for discovery calls. Since we're paying for Zoom, this should have already been fixed.

Three years later - I'm having the same problem now. It started a few months back. The only way to see who is waiting in the waiting room is for me to leave entirely and then restart the meeting. It's sometimes taken me 15+ minutes to get the meeting started (and, as you've said, it makes me look like I don't know what I'm doing). I completely uninstalled and then re-installed Zoom from my computer with no improvement. Now, I turn off the waiting room and make sure to provide the passcode to participants so they can let themselves in. That works, but I don't love that option. I'll read the rest of the responses - and hope that someone might have provided a workable answer.