Zoom on Linux and HD webcams not working

[Enderworld]

I tested Zoom on different Linux distributions (Garuda, Pop!_OS, Nobara, Mint) using a Logitech C922 webcam (1080p), and in none of them was Zoom able to use the HD resolution. It always defaulted to 480p.
I tried several ways to fix it, but nothing worked—whether using Wayland or X11, GNOME or KDE, the result was the same.

Any idea how to solve this?

[mihas]

Hello,

I would like to report that I’m experiencing the same issue as described in this thread, using Zoom version 6.5.1 on my Linux system:

• Webcam: HD720P USB webcam (UVC-compliant)

• Operating System: Debian 12 (Bookworm)

• Kernel: 6.1.0-37-amd64

• Desktop Environment: LXQt 1.2.0

• Window Manager: Xfwm4 (X11)

• Zoom version: 6.5.1

• Issue: The “Enable HD” checkbox is greyed out. The webcam only works in low resolution (likely 640x480), despite supporting 1280x720.

I’ve verified that:

• v4l2-ctl shows full HD support,

• Camera works in HD in other apps (e.g., Cheese, OBS),

• This is not an issue with permissions, system modules, or camera drivers.

 It also works perfectly in Zoom version 6.3.11 — HD is available and the checkbox is functional.

This seems to be a regression introduced in 6.5.1 and affects multiple Linux users with different hardware and desktops. There are no system-level permission or driver issues.

Please confirm whether this issue is known, and whether a fix is planned or a workaround exists (other than downgrading Zoom).

Thank you

[mirage459]

Ditto.  

Client:      6.4.10
OS:          Linux Mint 21.3 Cinnamon
Kernel:     5.15.0-142-generic
Camera:  Logitech Brio 101 (1080p)

I did finally figure out the correct link to get the older client deb mentioned above downloaded.  The HD option actually works for it.

[dkabrams]

Can you share?

[MGSR]

Hello @dkabrams,

Kindly try updating to the latest version, which contains minor bug fixes.

Let us know if it helps or if you need further assistance.

[MGSR]

Hello @dkabrams! Just following up regarding your concern. Let us know if you need further assistance.