Zoom not responding

[Adrian-EQT]

Hi,

Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up 3% of the CPU and not much RAM.

We have tried:

• Signed out of all Zoom login locations
• Cleared app cache
• Updated app version
• Manually updated Zoom app
• Bios, firmware, and drivers updated
• Optimized startup apps and services
• Disabled zoom hardware acceleration and video enhancement features
• Disabled video preview
• Set default hardware selection for video and audio
• Set compatibility mode to Windows 8 under properties.

Please don't hesitate to let us know if you have any other solutions.

Best regards,

Adrian Rajic

Tech Support - EQT

[storyhub]

You have not clarified the CPU being used. Minimum is an i5 and 4 cores and recommended is an i7. Recommended RAM is 16GB.

I use the following $200 device to run Win 10 Pro, OBS Studio, PTZOptics, RealVNC, and Zoom.

System Manufacturer LENOVO
System Model 10FLS4SG00
System Type x64-based PC
System SKU Unsupported
Processor Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)

[mradecki]

Any update on what the issue is?