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Zoom no longer connecting to bluetooth headphone on android, but phone connects to bluetooth

Forum|Forum|2 years ago
January 13, 2024
6 replies
88 views

My bluetooth headset stopped connecting with Zoom in Dec 2023 (after working for multiple years). The headset still connects to my phone and works with calls, just not in any zoom meetings.

I've uninstalled / re-installed the app, multiple times.

Switch on/off my phone, restarted.

Cleared the Zoom app cache.

Checked microphone permissions.

Forcestopped the app and re-opened.

Feel like I've gone through all the motions, and still not getting anywhere.

Please help.

thanks

Audio

Best answer by SweetE

I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

S

SweetEAnswer

Newcomer

I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

F

forkintoaster

Newcomer

The settings to change are Not in the Zoom app. They are in the Phone Settings itself!. now i get why so hard to find as very confusing instructions given here.. Open Settings tab on your Phone. It's the Gear ⚙️ icon. Then go to Apps, and click Zoom there... Then Permissions tab inside there.. so Phone Settings > Apps > Zoom > Permissions > add Nerby Devices.

Once again this item to change is Not in the Zoom itself but on your Phone..

S

SofiaGarcia

Newcomer

un millón de gracias!!!! llevo meses volviéndome loca con este tema! 😳

K

KSYWAuthor

Newcomer

Thank you so much for sharing - it worked!🙌

S

SweetE

Newcomer

Excellent, glad it worked 🙂

CarlaA

Community Manager

Hi @KSYW, I went ahead and marked @SweetE reply as an accepted solution since it solved your issue 🙂

If you need further assistance, please let me know!

W

whywhywhy

Newcomer

same for me. zoom auto updated overnight and i've lost bluetooth. became aware of the issue during an important meeting of course. an hour trying to fix settings with no luck. why not just tell me to use Teams instead.

T

thewatchman

Newcomer

Zoom seems to disable changing to it for Bluetooth audio. This is a crazy bug. Allowing nearby devices changes nothing.

K

khp44

Newcomer

Same here. But please, if CarlaA, or anyone else that might actually have the ear of Samsung, is still listening -- a special setting to allow "nearby devices" is a terrible idea and concept anyway! When I fire up Zoom, I want it to use the current audio settings on my phone! Not something special and convoluted.

Phone calls work that way, youtube works that way, G Meet works that way... when I turn on my headset (and optionally select if if there's other previously-paired devices on and in range)... it just works! I'm listening to YT audio on my headet, the phone rings, I just answer and the audio is on my headset. Ooops, it's time for a G Meet session, I go to the link.. it just works, No juggling or selecting specific settings for just this one special app. Please!!!!!

P

partonen

Newcomer

Any external USB or Bluetooth devices do not work on Android. I checked it on different Samsung smartphones.

I

intermod

Newcomer

Includes OnePlus9 Android.

M

Mpirotto

Newcomer

Tengo el mismo inconveniente. Ya probe desde zoom y desde el celular. Sigue sin funcionar. Alguien tiene otra idea? Agradeceria no tener q cambiar de celular...

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