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Zoom no longer connecting to bluetooth headphone on android, but phone connects to bluetooth

Forum|Forum|2 years ago
January 13, 2024
6 replies
53 views

My bluetooth headset stopped connecting with Zoom in Dec 2023 (after working for multiple years). The headset still connects to my phone and works with calls, just not in any zoom meetings.

I've uninstalled / re-installed the app, multiple times.

Switch on/off my phone, restarted.

Cleared the Zoom app cache.

Checked microphone permissions.

Forcestopped the app and re-opened.

Feel like I've gone through all the motions, and still not getting anywhere.

Please help.

thanks

Audio

Best answer by SweetE

I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

S

SweetEAnswer

Newcomer

I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

F

forkintoaster

Newcomer

The settings to change are Not in the Zoom app. They are in the Phone Settings itself!. now i get why so hard to find as very confusing instructions given here.. Open Settings tab on your Phone. It's the Gear ⚙️ icon. Then go to Apps, and click Zoom there... Then Permissions tab inside there.. so Phone Settings > Apps > Zoom > Permissions > add Nerby Devices.

Once again this item to change is Not in the Zoom itself but on your Phone..

S

SofiaGarcia

Newcomer

un millón de gracias!!!! llevo meses volviéndome loca con este tema! 😳

K

KSYWAuthor

Newcomer

Thank you so much for sharing - it worked!🙌

S

SweetE

Newcomer

Excellent, glad it worked 🙂

CarlaA

Community Manager

Hi @KSYW, I went ahead and marked @SweetE reply as an accepted solution since it solved your issue 🙂

If you need further assistance, please let me know!

W

whywhywhy

Newcomer

same for me. zoom auto updated overnight and i've lost bluetooth. became aware of the issue during an important meeting of course. an hour trying to fix settings with no luck. why not just tell me to use Teams instead.

S

SofiaGarcia

Newcomer

Para mí Teams no es una opción, nos conectamos cientos de personas, a veces salas superiores a 1000..

De todas formas, siguiendo las instrucciones que me dieron de la solución aceptada más arriba, se solucionó y ya está perfecto de nuevo 😊

P

partonen

Newcomer

Any external USB or Bluetooth devices do not work on Android. I checked it on different Samsung smartphones.

I

intermod

Newcomer

Includes OnePlus9 Android.

M

Mpirotto

Newcomer

Tengo el mismo inconveniente. Ya probe desde zoom y desde el celular. Sigue sin funcionar. Alguien tiene otra idea? Agradeceria no tener q cambiar de celular...

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