Zoom meetings not responding after update to 5.14.2

Forum|Forum|2 years ago
April 14, 2023
4 replies
0 views

Zoom has been working good for years on my Window 10 computer. I just updated to 5.13.11 and now Zoom just sits in a not responding state when trying to start a meeting. I rebooted but no help. I then upgraded Zoom to 5.14.2 and rebooted but still the same Zoom meetings "not responding" issue when trying to start a meeting (I see this in the task manager). I uninstalled and reinstalled Zoom and still get the same issue. This is the same meeting I started for years without issue. The cpu on the taskmanager has 15.5% and just sits there at that usage without responding. It eventually responds but stuck when I try to do anything with the window. Any help/suggestions would be most welcome. Thanks.

M

Mattnoonan

Newcomer

Im having the exact same issue, I also cleared all cahce on computer, uninstalled and reinstalled and still not responding

S

Samilton17-

Newcomer

It’s ok just be patient keep trying it would surely come up

R

randykAuthor

Newcomer

I was able to resolve my issue. I uninstalled 5.14.2 completely and then installed a previous version 5.12.9 (downloaded from https://zoom-us-zoom.en.uptodown.com/windows/versions). Once I did that, I was back to normal operation (all working good again). It would appear that newer versions of Zoom are not compatible with my Dell Optiplex 990 series computer (this is a slightly older computer). I hope this solution works for you too Mattnoonan. ... Note when installing the previous Zoom version, be sure and turn uncheck the auto update check box (you'll see this during the install process).

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Samilton17-

Newcomer

sometimes it takes little time

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