Zoom meetings have disappeared from my meetings list | Community
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Brookealison
Newcomer
June 11, 2022
Solved

Zoom meetings have disappeared from my meetings list

  • June 11, 2022
  • 6 replies
  • 5 views

About half of my reoccurring meetings just suddenly GONE from my meetings list. They are not expired. They are just not showing up on my list of meetings. I'm an avid user of Zoom. I use it all the time and know how to schedule and operate the platform. This has never happened, and I'm kind of freaked out. I just lost over half of my scheduled meetings. I've updated my Zoom and this did not help. Please help, this is not good!

      Best answer by Julia8

      Glad you have managed to sort yours out.  😞 Sadly when I go into previous meetings there is nothing showing there either so I can't edit anything. I think I'll just have to wait for zoom to investigate it. I have found out tho that I can access the meetings through the email notifications from previous meetings.

      6 replies

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      Newcomer
      BP6
      Newcomer
      June 11, 2022

      The same thing happened to me as well. I had a list of reoccurring meetings that were not expired and today saw all but one has been deleted. However when I go to the Zoom app all of my reoccurring meetings are still listed. Need to know how do I recover my meetings when using PC.

        B
        Newcomer
        BrookealisonAuthor
        Newcomer
        June 11, 2022

        I am sorry to hear that! There seems to be a bunch of people with this same issue and the only solutions offered are: update software or re-install app. And both of those have not worked for me. When I go "previous meetings," I can find the missing meetings, click on them and they show that they are not expired. They show that they are on future dates. But, when I go to those dates in my meeting list, the meetings are not there. This is a huge problem! Like I said, I've used Zoom very successfully for quite some time, and I'm considering switching to a new platform because of this issue and the fact that there is not a call center or a live person I can call to help resolve this. 

          Ray_Harwood
          Community Super Champion | Customer
          Ray_Harwood
          Community Super Champion | Customer
          June 12, 2022

          Hi, @Brookealison, @Julia8, and @BP6 –

           

          It’s interesting that this happened to each of you at about the same time. While it’s possible that there is a technical glitch, it’s also important to know that recurring meetings are limited to 50 instances. Were these missing meetings recurring weekly meetings which might have started about a year ago?  They would have reached 50 about now. 

           

          As for getting support — Pro accounts are limited to logging a Support Ticket to Zoom staff at this page:
          https://support.zoom.us/hc/en-us/requests/new 

           

          For Business and higher accounts, telephone Support is available to the account admins. Contact your in-host Zoom Admin if you are in one of these account types. 

          And as you’ve seen, you can also reach out to the volunteers here in the Zoom Community any time; note that volunteers don’t have access to account information or ability to make changes to accounts.

            J
            Newcomer
            Julia8
            Newcomer
            June 11, 2022

            I have had this too today. ALL of my meetings disappeared. When my participant tried to join the meeting then I could click on the link in my notification email to join the meeting in one instance but I didn't even get a notification email in the other instance. Very frustrating.

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              Newcomer
              BrookealisonAuthor
              Newcomer
              June 12, 2022

              I submitted a ticket on this issue because there seems to be a lot of us having the same issue, but no clear solution that doesn't put the blame on the user. I'd advise everyone else to also submit a ticket. Here is the link: https://support.zoom.us/hc/en-us/requests/new 

                Ray_Harwood
                Community Super Champion | Customer
                Ray_Harwood
                Community Super Champion | Customer
                June 12, 2022

                Thanks, @Brookealison!  Keep me up to date here, if you don’t mind.

                Ray

                  B
                  Newcomer
                  BrookealisonAuthor
                  Newcomer
                  June 12, 2022

                  Absolutely.

                  B
                  Newcomer
                  BrookealisonAuthor
                  Newcomer
                  June 12, 2022

                  I FOUND THE FIX!! Okay, so go to "previous" meetings, and click "edit all" on the meeting that has disappeared in your upcoming. Scroll down to the Video setting and make sure that Host and Participant are turned ON. Under the Audio setting, make sure you click Both telephone and computer audio. Like clockwork, my meetings are appearing again!! Yay! See attachment for reference:

                    M
                    Newcomer
                    MartaL
                    Newcomer
                    June 13, 2022

                    Upon clicking "previous" I have the information: "The user does not have any previous meetings.
                    To schedule a new meeting click Schedule a Meeting."

                     

                    And I've had a lot of them scheduled! 😞

                    B
                    Newcomer
                    BrookealisonAuthor
                    Newcomer
                    June 13, 2022

                    Can you go to your settings on the meetings list page? From there, scroll down to "schedule meeting." Make sure Host Video and Participant Video are turned on, and Audio type is Telephone and Computer Audio. Save the new settings. Log out, reboot computer and log back in. 

                    B
                    Newcomer
                    BrookealisonAuthor
                    Newcomer
                    June 12, 2022

                    A follow-up, go into your general settings and under "schedule meeting," make sure host and participant video is turned on. This should change it for all the meetings. See the screen shot:

                    Ray_Harwood
                    Community Super Champion | Customer
                    Ray_Harwood
                    Community Super Champion | Customer
                    June 12, 2022

                    Wow! That has to be the weirdest thing I’ve ever seen on Zoom!!  Good job!!

                      B
                      Newcomer
                      BrookealisonAuthor
                      Newcomer
                      June 13, 2022

                      Haha! I was so frustrated, so I'm glad it's resolved. At least for me ... I'm wondering how it works for the others @BP6 @Julia8 

                      C
                      Newcomer
                      crackedegg7
                      Newcomer
                      March 21, 2024

                      Bless you for this - I have been trying to figure it out for MONTHS!!! My settings were turned on already, so I turned host off and on again and hit "save" and lo and behold it popped back up in my upcoming meetings!! Thank you!!

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