Zoom meetings crashing video signal from AMD video card

Forum|Forum|3 years ago
December 7, 2022
3 replies
1 view

While inside a meeting my screen randomly goes black saying that there is no signal from the video card, i tried to find any fixes by reinstalling zoom, updating my graphics card's drivers but i'm still getting the same issue and i need to restart my computer or sometimes if i wait 5 min the video signal comes back with every video source like youtube video, parsec signal crashed

I have a Gigabyte Radeon™ RX 6600 EAGLE, 8GB GDDR6, 128-bit video card with Driver Adrenalin 22.5.1

C

CriyoTecAuthor

Newcomer

Update: Video signal does not come back after some time, need to restart all together

E

Enigmatic254

Newcomer

I also have a similar issue, I use The Sapphire Radeon Pulse RX 6600. All of a sudden the screen goes black while sharing something, apparently the receiving end can still see what I'm sharing on my screen. This continues for about a minute or two, then the screen comes back and whatever I was sharing, which is usually a pdf or some handwritten notes on OneNote, becomes slightly sluggish or a tad bit less responsive. At this point zoom usually continues normally or doesn't respond and windows 10 prompts me to either close the application or wait for it to respond.