Zoom meeting laptop audio problem--voice ok but trying to hear a chime---nothing | Community
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R
Newcomer
ruachpikzub
Newcomer
December 25, 2022
Question

Zoom meeting laptop audio problem--voice ok but trying to hear a chime---nothing

  • December 25, 2022
  • 8 replies
  • 0 views

I recently bought a computer and my old computer (On a zoom meeting) would be able to 

pick up the sound of my guitar and a singing bowl.   The new computer does not.  I have gone into settings

and have chosen the option under audio profile and chosen original sound for musician and "X" high fidelity and I tried also  choosing Stereo audio.  I left echo cancelled unchecked.   Every time I test, I just get my voice and not the musical instrument or chime.  

 

I have also left unchecked  automatically adjust volume.  

 

Any suggestions 

    8 replies

    M
    Newcomer
    MariaO
    Newcomer
    December 27, 2022

    I am having the same problem.  I conduct zoom workout classes and my students can hear my voice but not the accompanying music I play.  

     

      Fit-Cut-Pro
      Newcomer
      Fit-Cut-Pro
      Newcomer
      November 14, 2024

      Hello online fitness trainer,

      I'm going to try and help you.

       

      First, I highly recommend that you use our special workout timer and overlays Zoom app, especially made for online workouts, it will really upgrade your fitness classes - you can get it here:
      https://marketplace.zoom.us/apps/4cApKG12TJW21YzHCn3sYw

       

       

      Secondly, you are welcome to reach our support team after signing up (after installing the zoom app, opening the meeting and the app, click on out logo), and we will personally help you figure out the tech problems you after facing.

      M
      Newcomer
      MariaO
      Newcomer
      December 27, 2022
      This post has been deleted.

      Thanks Rachel but this is not any of that.  I am sitting in a room with an external blue tooth speaker playing music right next to me and talking.  My voice is heard but the music is completely cancelled out.  I have set the audio to account for musicians, put it in high fidelity, stereo, etc.  You can hear my voice clear as a bell but no music at all. 

        R
        Newcomer
        ruachpikzubAuthor
        Newcomer
        December 27, 2022

        I tried uninstalling zoom but the problem remains......so frustrating because I want to support my church by providing music

          M
          Newcomer
          mBriathra
          Newcomer
          December 29, 2022

          I'm having the problem of other users hearing voice but not instrument (if I'm using the internal speakers) on my MacBook Pro laptop. Using interface (Scarlett 212) it's ok unless I play a whistle (tenor D) to the mic. Then it cant be heard. Only voice.


          H
          Newcomer
          Hi2023
          Newcomer
          January 14, 2023

          Same here. 

          D
          Newcomer
          drewh1
          Newcomer
          March 25, 2023

          Yes, I can't get Scarlett 212 to work with Zoom at all.  All settings are correct.  I am trying to play piano over zoom.

           

          I wish zoom would got on this and fix it, as I use zoom for music lessons.

          D
          Newcomer
          dbshin
          Newcomer
          August 3, 2023

          Guess many of us are having similar issues.  By any chance you're using your Scarlett 2i2 with a Mac (Catalina or lower)?  My older Macs (for teaching) are experiencing audio issues, but newer Macs with same audio equipment do not have these issues.

          N
          Newcomer
          Nick12
          Newcomer
          March 31, 2023

          I have the same problem. Its a sound suppression issue. I fixed it on my Asus i7, windows 10, but soince zoom upgrades it has broken again. very annoying. Voice fine, Harmonica and guitar no sound at all. Using various mic's from Rode to AM, no joy.

          Nick

            C
            Newcomer
            cynthia-gee
            Newcomer
            January 14, 2025

            Am having same issue on newish Asus Zenbook Duo --- grrrr. Please post any solutions you find.

            MGSR
            Community Manager
            MGSR
            Community Manager
            January 23, 2025

            Welcome to the Zoom Community, @cynthia-gee! You can check out this article for Music and singing audio issues on Windows 11. You can also check out Configuring professional audio settings for Zoom Meetings. Please let us know if you need further assistance.

            M
            Newcomer
            MariaO
            Newcomer
            August 3, 2023

            My problem was similar - it started when I got a new laptop.  Turned out to be the Bang and Olufsen audio control app.  I had to change the settings in the app and it's fixed now.  This was a windows PC.  Have no idea what it could be with the Macs.

            F
            Community Champion | Customer
            Frank_TB
            Community Champion | Customer
            August 3, 2023

            Hello,

            Most current computer systems have some form of noise suppression. This noise suppression can conflict with the Zoom noise suppression.

             

            OSX has noise suppression (Voice Isolation) , IOS has noise suppression (Voice isolation) , Windows has noise suppression, It may be called something different like audio enhancement, but it does the same task.

             

            1. Press Win + I on your keyboard to open the Settings app.
            2. From the left pane, select System > Sound.
            3. Scroll down to the Advanced section and click All sound devices.
            4. Under the Output devices section, click on Speakers.
            5. Click on the Audio enhancements drop-down menu and select Off.

            Your sound card drivers, or hardware vendor software may also have noise suppression that conflicts with Zooms built in systems. I think Realtek call it "Microphone Effects".

             

            Consult your hardware vendor for details on how to turn off this noise suppression.

             

            Here is one example

            https://technicallyeasy.net/disable-audio-enhancements-windows-10/ 

             

            Configuring Zooms settings and your hardware / operating system may lead ypu to a resolution.

             

            Regards,

             

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