Newcomer

Question

Zoom meeting emails not received

Forum|Forum|3 years ago
August 22, 2022
7 replies
0 views

Here is what I am told....

This person's associated email with her zoom account is a hotmail.com account, in case that is relevant. When she creates a new meeting and adds/invites people, some of those people do not get the invite, and it would seem that the people that do not get the invites , their domains are hosted on Microsoft.

So in other words, she creates a meeting sends an invite to *********** and *********** and ***********, but person-3's email is hosted on Microsoft servers, person -1 and person-2 receive the invites but person-3 does not.

Person-3 checks their spam and junk folders and nothing is in there, even hours later.

I log into their MS portal office account and check their email logs and I do not see any incoming or rejected emails from zoom.us or any zoom related domain name.

And she does not receive any bounces or indications that the email was never sent or delivered on her zoom account.

Any ideas or suggestions on what to check next?

I read that zoom could be blocking the hosted domain, but when i try to contact support it says i do not have a paid account and cannot request support.

Thanks to all and have a great day!

J

Jameswalter

Newcomer

Few users are facing this issue from past few days.
Currently, there is a delay in receiving confirmation emails, due to the high volume of new users registering at the same time. Users should receive a confirmation the day following your registration. If delay continues you can contact zoom customercare.
Regards,
J Wick

R

RobInMtlAuthor

Newcomer

Hey James, thanks for the reply....

The meeting invites have still not been received its been almost 24 hours, useless if you want a meeting withing a couple hours. I cannot contact customer care as when i try it says my free account does not have customer support unless I pay.

Suggestions?

Have a great day!

D

Dafna

Newcomer

I have the same problem. For years invite emails arrived by recipients. Two weeks ago invite emails don't reach anyone and don't show as "sent" ïn my sent box. This applies to joining and scheduling meetings. It is quite frustrating. Does anyone have any ideas?? Thanks

D

Dafna

Newcomer

To clarify my post, emails are sent and received normally outside zoom. My email is outlook. Recipients emails vary.

R

RobInMtlAuthor

Newcomer

I am glad it's just not me!

Hey Zoom, WHAT'S GOING ON?!

M

Manderle

Newcomer

I have the same problem from time to time. I send the zoom email invitation link from Gmail and sometimes it goes fine and sometimes it's delayed maybe an hour and sometimes it doesn't get sent at all

E

Ez23

Newcomer

Hi, I have same problem.

Some of our employees told me they were talking with prospects without an issue(we are using Gmail accounts), but when they sent them meeting invitations with zoom links, nothing arrived in their inbox (even not in spam folders).

Have you found any solutions or documents related to that?

Bort

Employee

Hi @RobInMtl

Can you explain a bit more about how this user is creating a new meeting and adding/inviting people?
If the invites are coming from Zoom, where exactly are they being invited within the Zoom meeting scheduling process?

I ask only because Zoom itself doesn't send emails for normal invites, only for registration confirmations. Just trying to better understand where the issue is occurring and how I can help.

Are they creating the meeting and then pasting the invite in an email in their Hotmail?

T

TWinters

Newcomer

I’m having this issue for the past 4 days. I set up a meeting on the Zoom App on my iPad, and add invitees from here. It has worked like gold for 4 years and now NO ONE IS receiving my invitation. It’s ruining my work life, Friday I copied the invite link and sent from my Gmail and it still NEVER ARRIVED! Help!

P

pmwoods

Newcomer

Maybe the recipient has inadvertently blocked the no-reply zoom email address through their own settings, with their email provider's app. That has been known to happen.