Zoom local recording issues: the screen is all black

Hey @hi999, how are you accessing the recording file? Have you tried to manually convert the local recording files?

You can attempt the following:

-Visit the location where the local recording files are stored, the default path would be: ~/Documents/Zoom
-Find the file double click to convert and double click it to convert
-If the “double click to convert” file is not working, with this trick try making a new “meeting”, with only yourself. Start a recording, then after a few seconds stop it, but don't end the meeting. In a folder inside documents/zoom/ named with date/time, you can locate a new “double click to convert” file.  Swap it with the file you need to convert, then stop the meeting.

Looking forward to your response and let me know if this helps! 

This just happened to me and I used record portion of the screen???

me too - this just happened on a meeting I did.

The only difference I did was that I imported in a grid pdf file and I annotated on top of that grid - I also showed my video image as I was talking, and used a white board to annotate on top.  It recorded fine it seemed and I can still see my whiteboard, but when I view the recording (it already converted), its all black - the audio is there and my video image is there - but everything else is black.

this is also happening to me and apparently I don't have an account where they can simply tell me the answer on how to fix it... not even the chat bot will help me...so here I am...anyone figure it out? thanks in advance for the support

It is 21 Oct 2025, and have the exact same issue as you when storing videos locally.

Sound comes out, but there is no video.
Seems to only happen with files saved locally using screenshare.
Got a feeling it is Zoom issue with their encoding. Wish they are more aware of this problem, as it is frustrating for a lot of people only able to hear audio especially after screensharing.

(6 hours-3 hours) on my desktop 

The same thing is happening to me. I uploaded the video to the cloud, when I watch the video in the cloud is good. I download the video locally and the screen is black. On my brand new desktop PC, MSI RTX 5070ti, AMD Ryzen 9 9950x. Everything is brand new and it shows a black screen. But when I download the same video to my 10 years old laptop I can watch the video without problems.