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Newcomer
September 12, 2021
Question

Zoom keeps logging me out

  • September 12, 2021
  • 52 replies
  • 2 views

Every so often - cant seem to find a specific timeframe - the Zoom Windows 10 desktop signs me out, this has happened twice in the middle of a meeting too, it is quite frustrating, anyone else experiencing this?

 

I do have Zoom installed on a second PC and my phone, but when this occurs, the PC is switched off and the phone (Android) doesnt have Zoom active.

    52 replies

    Community Manager
    September 17, 2021

    Hey @Mark2251 super weird that you're experiencing this. My only thought is possibly your account being used on multiple devices which may be signing you out automatically. You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. 

    Newcomer
    July 4, 2023

    Any news on this issue being fixed???
    I'm missing out loads of notifications.
    I'm using Zoom on my Laptop as well as mobile.
    I get logged out from both numerous times... and I don't get the notifications unless I recently logged in to it!
    It's ridiculous!! 

    Newcomer
    October 26, 2021

    Hello. I have the exact same problem.

     

    This just started a week ago. I have been using Zoom for a couple of years and it has never happened before. I am not using Zoom on any other devices whilst this occurs. 

     

    I also notice that, once I sign back in, my settings for my meetings (I am the host) get reset, too!

     

    Please reply and help. It is extremely annoying.

    Newcomer
    October 28, 2021

    Same.  and I have no other device with Zoom.

    Newcomer
    October 28, 2021

    I'm experiencing the same and it started about 1 week ago. 

    I use Mac products (desktop + laptop).

    Newcomer
    November 9, 2021

    We're now a Teams house, but I still prefer Zoom. But the auto logout is super annoying. When I work at home, I have two MacBooks on my desk, and I have the same setup in the office. One is for meetings (because Teams video is such a CPU hog), and the other is for work, but sometimes I screen share or schedule a Zoom meeting from it. Of course, Zoom keeps logging me out. Fortunately, I don't have 2FA, but it's still a pain, especially since Zoom doesn't even keep my email address populated across invocations. I guess all of this is to annoy pirates. Could you maybe at least allow multiple simultaneous logins from the same IP address?

    Newcomer
    November 12, 2021

    I use Zoom at work at home, both on iMacs, and now I'm at work and keep getting signed out. So now I can't use Zoom at work. How can this be resolved?

    Newcomer
    November 12, 2021

    This is happening to me to. It just started occurring about 2 weeks ago. It logs me out every couple of hours, even if I'm in the middle of a meeting. 

    Newcomer
    November 15, 2021

    This is happening to be constantly, at least since the last zoom update. I have to re-log in everyday even if I haven't used it on a different device and it always makes me use my browser to login (using google login option). It's getting really irritating (and the "remember me" option is always enabled.

    Newcomer
    November 17, 2021

    I am facing the same problem. I have been logged out automatically in the middle of my presentations at international webinars multiple times. It is extremely frustrating and annoying. 

    Newcomer
    November 18, 2021

    Same problem.  No one else uses the account, and only use it on one machine. Logged out of my Personal Meeting  Room, yesterday after 45 minutes, today after an hour and 15. Stayed in the meeting, but lost virtual background, etc. All was re-set as soon as I logged back in. Irritating and unprofessional when working with clients.

    Newcomer
    November 22, 2021

    This is happening to me too! I've got two Macbook computers, an iMac, an iPad and a phone that all have the Zoom app installed, but none has it active except this one laptop I'm currently on.

     

    My working theory is that since I use the Google account login option, that it somehow gets confused by the browser being logged in, and that messes up the desktop app? 

     

    If my imac at home is logged in, I'm screwed, because it's on the west coast currently and I'm in New York, lol 

     

    Mac 

    Chrome

    Android