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Newcomer
February 6, 2022
Question

Zoom keeps crashing

  • February 6, 2022
  • 23 replies
  • 3 views

My Zoom app keeps crashing for no reason (I don't know why). I've tried all the solutions on the internet (reinstalling, reboot, cleanup chaches, update, etc) but all of them don't take any effect, still "not responding". I even don't get any error code or troubleshoot so the crashed app doesn't let me know what is the problem. I'm very upset.
I hope someone can kindly help me because I have many schedules on it so I really really need this to be solved. The "Bolt" and "Contact Support" don't help me anything as bad as they are. Big thanks to all of you who can help me get away from this.

    23 replies

    Newcomer
    July 20, 2023

    Maybe this will help others - I discovered that when zoom automatically updated, it updated the 64bit version. What I needed was the 32bit. I uninstalled the 64bit version and installed the 32bit version offered on the download site and all is working well. 

     

    Newcomer
    January 10, 2024

    Half our organization has the issue. Uninstalling and reinstalling Zoom does not resolve the issue. This plus the OpenSSL vulnerability make Zoom worthless.

    Newcomer
    January 24, 2024

    Still having major problems with Zoom just closing. No errors, no commonality, just closes. Zoom Support is trying to pretend this is only happening to our organization. Are you all experiencing the issue as well?

    Newcomer
    January 30, 2024

    Over the past two weeks I've had Zoom just close on me as soon as I connect with another person. It's really hit and miss too. Most will be fine but on some, I just can't get it to work. I've uninstalled and reinstalled but it just won't have it!

    Newcomer
    January 30, 2024

    Zoom support flat told me they don't believe we are having problems, and then in the same breath told me they were working on fixes for the problems they don't think exist.... Zoom has become a very shady, very un-trustworthy company to work with.

    Newcomer
    February 7, 2024

    We continue to face this problem without a resolution from Zoom. They wanted users to submit trouble reports and screenshots of Task Manager every time it happened, which they have done, then they wanted even more information that would require I remote into each machine having the issue and manually gather Zoom logs... 

    Newcomer
    March 20, 2024

    Bringing this up again so Zoom can realize this isn't just 1 or 2 people. It keeps kicking me out and then letting me back in consistently. Unable to present and had to send Google Meet links to everyone. No solution online, all the above done and test and its not a brandwidth or device issue. 

    Newcomer
    March 20, 2024

    We just updated all of our clients and haven't had this issue since. Although, now that I threw that out to the universe I'm sure it will start up again... However, I do recommend going through all clients and updating to the latest version.

    Newcomer
    June 5, 2024

    I have the same problem and I can't work, huge problem

    Newcomer
    December 4, 2024

    Regarding Zoom crashing, about 6 weeks ago this started happening to me too and it is a material issue as I am a trainer and now my training platform is unreliable.  Resources are not an issue as have a i9-14900HX 2.2Ghz processor, 64Gb RAM, all updates installed (and reinstalled) and internet speed is over 70MBps.  I have this suspicion that it is happens when someone enables our Rev live captions app and so I am going to temporarily disable it.  Was wondering if others had already tried this? 

    Newcomer
    December 20, 2024

    Zoom support were able to analyse my crash reports and let me pinpoint it:

     

    Abnormal leave meeting 16: indicates WiFi network issues that caused the Zoom client software not to respond to the Zoom servers long enough that the participant was dropped from the meeting. It also means that our MMR  (data center) doesn't receive data from the Zoom client for 30 seconds, usually due to bad network.
    Workaround: be connected to a stable network

    Turns out (I hope, still testing it) that my internal wifi signal was not strong enough and my external wifi antenae did not like going through a USB to USB C adapter.  Have now plugged it directly into a USB slot and seems to be much more stable (but still nervous)