Zoom keeps crashing when someone shares their screen

[shakti-chitnis]

My Zoom keeps crashing whenever someone in the meeting shares their screen. It usually happens when the number of people in the meeting is high. I tried with the latest & some older versions of zoom. I even tried to see the performance of the stats of the system when screen sharing is enabled. But I couldn't really see anything different. I've just bought this laptop, so older specs shouldn't be an reason for this.
Does anyone know how I can resolve this?
 

[RN]

Hey @shakti-chitnis, within your Zoom desktop client settings under Shared Screen > Advanced.

 

Try applying the same settings seen in the screenshot and see if that helps. 😄

Also, do you mind sharing the specs of your laptop as well the version of Zoom you're running? 

[gerligi]

Hello,

I have been encountering the same problem, lately more than 3-4 times in the same meeting. I can't use my whiteboard anymore, because in a few minutes after typing in some information, it just turns black and everything is lost. I can't even return to a white color board anymore. I have to restart my meeting, but it's all in vain. The same happens when sharing or editing while sharing. I think I will have to give up Zoom and try and find another solution, unless someone here helps me with some pieces of advice...:((

I have tried all the above and it still happens.

Thank you!

[RN]

Hey @gerligi are you up to date running the latest version of Zoom or have you tried uninstalling/reinstalling?  

[gerligi]

Hello and thank you for your prompt answer. I have the latest upgrade and still no solution. 😞

[shakti-chitnis · Accepted solution]

Hey @RN
Thank you so much for your reply.

I've found a solution which is working for me now. I  had a 3 hour meeting with no interruptions (thankfully!). I'm attaching the screenshot of the changes I have made to my zoom settings. 

I switched off the hardware acceleration for sending video, receiving video & video processing. I did it by going to Settings -> Video -> Advanced. 

Hope this helps if someone else is also facing this sort of an issue.

[RN]

Awesome! 🚀

[sohee]

I'm confused! Should I apply the changes in video part or in screen sharing part? Or both? I see two different pictures and solution actually 😞

[RN]

Hey @sohee, the screenshot/solution is a Windows preview of what solved shakti-chitnis problem. My screenshot is a Mac preview. If on windows, you can check/uncheck what shakti-chitnis has, but you may experience it differently. You may need to create a test meeting and see if you experience it differently, or have a friend test this with you to see if this helped! 

[sohee]

Thanks for the reply! I'll try it tomorrow and let you know the results! 

[sohee]

It worked! Thank you for your help👍

[samiramadan]

Hello All,

I have the same problem and I tried all the solutions you provide but the problem is still happening. does anyone have any other solutions?

[John6767]

Thanks for providing the wonderful information about the Zoom app issue. Now, my issue has been resolved and the app is  working fine

[arievilo1]

So, I'm facing the same problems whenever someone else in my meeting shares a screen. I've applied all of the tips you've given, but it didn't work... Anyone has any other tips? Maybe something off the Zoom app settings?

[cjtoomey]

I'm having the same issue arievilo1.

Did you find a solution?

[WinnipegA5L]

Hi @arievilo1, @cjtoomey , I was having the same problem with a brand new laptop as well.  When I read @shakti-chitnis I unchecked the things they posted and it still kept crashing.  But I missed the one detail about changing the "Video Rendering Method".  I did a test on all the ones in my meeting and the only one that worked for me is the one show "Direct3D9"  After that changed and I restarted Zoom, I no longer crash when a host shares the screen.  Hope this helps!

[WinnipegA5L]

Hi @arievilo1, @cjtoomey , I was having the same problem with a brand new laptop as well.  When I read @shakti-chitnis I unchecked the things they posted and it still kept crashing.  But I missed the one detail about changing the "Video Rendering Method".  I did a test on all the ones in my meeting and the only one that worked for me is the one show "Direct3D9"  After that changed and I restarted Zoom, I no longer crash when a host shares the screen.  Hope this helps!

[cjtoomey]

Thank you so much! This seems to have fixed the problem. Appreciate it 😊

[Kaasha42]

This worked for me!  Thanks

[THEGAMEEVENT]

I have been watching this thread for about six months.   I think I finally figured it out. I beg someone to test it!

I went to my video card and added ZOOM and ZOOM SHARE.  Apparently, all the video and such was not going directly to the card, causing 61.1% loss in the screen sharing “statistics”.  It is now down to 0.0%.

Please let me know!  

[brauchma]

Where is this setting?

[CarlaA]

Hi @brauchma , 

It is likely that you are running the 32 bit Zoom Client currently. If so, please uninstall the current 32-bit Zoom Client for Windows following this article: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

- And then install the 64-bit client. Please select the 64-bit Client below the Download sign

Let me know if that helps!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!