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2021-08-19 10:41 PM
My Zoom keeps crashing whenever someone in the meeting shares their screen. It usually happens when the number of people in the meeting is high. I tried with the latest & some older versions of zoom. I even tried to see the performance of the stats of the system when screen sharing is enabled. But I couldn't really see anything different. I've just bought this laptop, so older specs shouldn't be an reason for this.
Does anyone know how I can resolve this?
Solved! Go to Solution.
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2021-08-20 11:09 AM
Hey @RN
Thank you so much for your reply.
I've found a solution which is working for me now. I had a 3 hour meeting with no interruptions (thankfully!). I'm attaching the screenshot of the changes I have made to my zoom settings.
I switched off the hardware acceleration for sending video, receiving video & video processing. I did it by going to Settings -> Video -> Advanced.
Hope this helps if someone else is also facing this sort of an issue.
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2021-08-20 08:26 AM
Hey @shakti-chitnis, within your Zoom desktop client settings under Shared Screen > Advanced.
Try applying the same settings seen in the screenshot and see if that helps. 😄
Also, do you mind sharing the specs of your laptop as well the version of Zoom you're running?
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2022-01-11 09:21 AM
Hello,
I have been encountering the same problem, lately more than 3-4 times in the same meeting. I can't use my whiteboard anymore, because in a few minutes after typing in some information, it just turns black and everything is lost. I can't even return to a white color board anymore. I have to restart my meeting, but it's all in vain. The same happens when sharing or editing while sharing. I think I will have to give up Zoom and try and find another solution, unless someone here helps me with some pieces of advice...:((
I have tried all the above and it still happens.
Thank you!
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2022-01-11 12:25 PM
Hey @gerligi are you up to date running the latest version of Zoom or have you tried uninstalling/reinstalling?
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2022-01-11 10:04 PM
Hello and thank you for your prompt answer. I have the latest upgrade and still no solution. 😞
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2021-08-20 11:09 AM
Hey @RN
Thank you so much for your reply.
I've found a solution which is working for me now. I had a 3 hour meeting with no interruptions (thankfully!). I'm attaching the screenshot of the changes I have made to my zoom settings.
I switched off the hardware acceleration for sending video, receiving video & video processing. I did it by going to Settings -> Video -> Advanced.
Hope this helps if someone else is also facing this sort of an issue.
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2021-08-20 11:40 AM
Awesome! 🚀
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2021-09-01 07:45 AM
I'm confused! Should I apply the changes in video part or in screen sharing part? Or both? I see two different pictures and solution actually 😞
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2021-09-01 07:55 AM - edited 2021-09-01 07:56 AM
Hey @sohee, the screenshot/solution is a Windows preview of what solved shakti-chitnis problem. My screenshot is a Mac preview. If on windows, you can check/uncheck what shakti-chitnis has, but you may experience it differently. You may need to create a test meeting and see if you experience it differently, or have a friend test this with you to see if this helped!
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2021-09-01 08:31 AM
Thanks for the reply! I'll try it tomorrow and let you know the results!
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2021-09-05 04:31 PM
It worked! Thank you for your help👍
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2022-02-28 01:27 AM
Hello All,
I have the same problem and I tried all the solutions you provide but the problem is still happening. does anyone have any other solutions?
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2022-05-02 06:51 AM
Thanks for providing the wonderful information about the Zoom app issue. Now, my issue has been resolved and the app is working fine
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2021-10-20 05:50 AM
So, I'm facing the same problems whenever someone else in my meeting shares a screen. I've applied all of the tips you've given, but it didn't work... Anyone has any other tips? Maybe something off the Zoom app settings?
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2021-11-16 08:24 AM
I'm having the same issue arievilo1.
Did you find a solution?
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2021-12-04 12:54 PM
Hi @arievilo1, @cjtoomey , I was having the same problem with a brand new laptop as well. When I read @shakti-chitnis I unchecked the things they posted and it still kept crashing. But I missed the one detail about changing the "Video Rendering Method". I did a test on all the ones in my meeting and the only one that worked for me is the one show "Direct3D9" After that changed and I restarted Zoom, I no longer crash when a host shares the screen. Hope this helps!
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2021-12-04 12:57 PM
Hi @arievilo1, @cjtoomey , I was having the same problem with a brand new laptop as well. When I read @shakti-chitnis I unchecked the things they posted and it still kept crashing. But I missed the one detail about changing the "Video Rendering Method". I did a test on all the ones in my meeting and the only one that worked for me is the one show "Direct3D9" After that changed and I restarted Zoom, I no longer crash when a host shares the screen. Hope this helps!
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2021-12-06 09:15 AM
Thank you so much! This seems to have fixed the problem. Appreciate it 😊
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2022-01-20 05:06 PM
This worked for me! Thanks
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2022-11-08 07:46 PM
I have been watching this thread for about six months. I think I finally figured it out. I beg someone to test it!
I went to my video card and added ZOOM and ZOOM SHARE. Apparently, all the video and such was not going directly to the card, causing 61.1% loss in the screen sharing “statistics”. It is now down to 0.0%.
Please let me know!
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2022-11-18 07:23 AM
Where is this setting?
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2022-12-12 09:30 AM
Hi @brauchma ,
It is likely that you are running the 32 bit Zoom Client currently. If so, please uninstall the current 32-bit Zoom Client for Windows following this article: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom
- And then install the 64-bit client. Please select the 64-bit Client below the Download sign
Let me know if that helps!
Carla,
Zoom Community Team
Please click Accept as Solution if you found this reply helpful. Thank you!
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