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Newcomer
shakti-chitnis
Newcomer
August 20, 2021
Solved

Zoom keeps crashing when someone shares their screen

  • August 20, 2021
  • 4 replies
  • 2 views

My Zoom keeps crashing whenever someone in the meeting shares their screen. It usually happens when the number of people in the meeting is high. I tried with the latest & some older versions of zoom. I even tried to see the performance of the stats of the system when screen sharing is enabled. But I couldn't really see anything different. I've just bought this laptop, so older specs shouldn't be an reason for this.
Does anyone know how I can resolve this?
 

      Best answer by shakti-chitnis

      Hey @RN52_2
      Thank you so much for your reply.

       

      I've found a solution which is working for me now. I  had a 3 hour meeting with no interruptions (thankfully!). I'm attaching the screenshot of the changes I have made to my zoom settings. 

      I switched off the hardware acceleration for sending video, receiving video & video processing. I did it by going to Settings -> Video -> Advanced. 

      Hope this helps if someone else is also facing this sort of an issue.

       

      4 replies

      R
      Community Manager
      rn-zm
      Community Manager
      August 20, 2021

      Hey @shakti-chitnis, within your Zoom desktop client settings under Shared Screen > Advanced.

       

      Try applying the same settings seen in the screenshot and see if that helps. 😄

       

      Also, do you mind sharing the specs of your laptop as well the version of Zoom you're running? 

      G
      Newcomer
      gerligi
      Newcomer
      January 11, 2022

      Hello,

      I have been encountering the same problem, lately more than 3-4 times in the same meeting. I can't use my whiteboard anymore, because in a few minutes after typing in some information, it just turns black and everything is lost. I can't even return to a white color board anymore. I have to restart my meeting, but it's all in vain. The same happens when sharing or editing while sharing. I think I will have to give up Zoom and try and find another solution, unless someone here helps me with some pieces of advice...:((

      I have tried all the above and it still happens.

      Thank you!

      R
      Community Manager
      rn-zm
      Community Manager
      January 11, 2022

      Hey @gerligi are you up to date running the latest version of Zoom or have you tried uninstalling/reinstalling?  

      S
      Newcomer
      shakti-chitnisAuthorAnswer
      Newcomer
      August 20, 2021

      Hey @RN52_2
      Thank you so much for your reply.

       

      I've found a solution which is working for me now. I  had a 3 hour meeting with no interruptions (thankfully!). I'm attaching the screenshot of the changes I have made to my zoom settings. 

      I switched off the hardware acceleration for sending video, receiving video & video processing. I did it by going to Settings -> Video -> Advanced. 

      Hope this helps if someone else is also facing this sort of an issue.

       

        R
        Community Manager
        rn-zm
        Community Manager
        August 20, 2021

        Awesome! 🚀

          A
          Newcomer
          arievilo1
          Newcomer
          October 20, 2021

          So, I'm facing the same problems whenever someone else in my meeting shares a screen. I've applied all of the tips you've given, but it didn't work... Anyone has any other tips? Maybe something off the Zoom app settings?

            W
            Newcomer
            WinnipegA5L
            Newcomer
            December 4, 2021

            Hi @arievilo1, @cjtoomey , I was having the same problem with a brand new laptop as well.  When I read @shakti-chitnis I unchecked the things they posted and it still kept crashing.  But I missed the one detail about changing the "Video Rendering Method".  I did a test on all the ones in my meeting and the only one that worked for me is the one show "Direct3D9"  After that changed and I restarted Zoom, I no longer crash when a host shares the screen.  Hope this helps!

             

             

              C
              Newcomer
              cjtoomey
              Newcomer
              December 6, 2021

              Thank you so much! This seems to have fixed the problem. Appreciate it 😊

                T
                Newcomer
                THEGAMEEVENT
                Newcomer
                November 9, 2022

                I have been watching this thread for about six months.   I think I finally figured it out. I beg someone to test it!

                 

                I went to my video card and added ZOOM and ZOOM SHARE.  Apparently, all the video and such was not going directly to the card, causing 61.1% loss in the screen sharing “statistics”.  It is now down to 0.0%.

                 

                Please let me know!  

                  B
                  Newcomer
                  brauchma
                  Newcomer
                  November 18, 2022

                  Where is this setting?

                  CarlaA
                  Community Manager
                  CarlaA
                  Community Manager
                  December 12, 2022

                  Hi @brauchma , 

                   

                  It is likely that you are running the 32 bit Zoom Client currently. If so, please uninstall the current 32-bit Zoom Client for Windows following this article: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

                  - And then install the 64-bit client. Please select the 64-bit Client below the Download sign

                   

                  Let me know if that helps!

                  Carla,
                  Zoom Community Team

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