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Zoom keeps crashing and I've already uninstalled and reinstalled the program

jshapiro1
Newcomer
Newcomer

I updated Zoom today via Norton and ever since then the program keeps crashing on me.  I have already twice uninstalled and reinstalled Zoom, and that fixed nothing.  Can someone please help??

1 REPLY 1

kingkazu
Newcomer
Newcomer

I experienced the same problem 2 weeks ago, I tried several solutions and the one that worked for me was by deselecting the hardware acceleration setting, you can find this setting on settings --> video --> advanced and also settings --> share screen --> advanced.. maybe this solution also works for you