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R
Newcomer
Reditguy
Newcomer
May 11, 2022
Question

Zoom keeps asking to login

  • May 11, 2022
  • 2 replies
  • 84 views
Hi, we SSO'd Zoom to our AzureAD tenant but the Zoom desktop app keeps asking us to log into the client everyday....we have to click on the SSO icon at the bottom of the login screen at least once a day. I checked the SSO setting and it says 30 days Any idea on how to resolve?

    2 replies

    M
    Community Champion | Employee
    MicahHoffman
    Community Champion | Employee
    May 11, 2022

    Hello,

     

    There is an idle timeout setting on the IDP side that Zoom cannot control, if you adjust this idle timeout to a longer timeframe, you will not be logged out as often.

     

    Thanks,

    Micah

    R
    Newcomer
    ReditguyAuthor
    Newcomer
    May 11, 2022

    You mean in AzureAD? Where would thus setting be? We use Azure AD with webex and other apps and do not have this issue.

    M
    Community Champion | Employee
    MicahHoffman
    Community Champion | Employee
    May 12, 2022

    Exactly, I believe it is a setting within AzureAD. Do you know if your AzureAD settings have a per-application timeout? If so, that timeout setting might be something that you could match with Zoom and a known good application. 

    M
    Newcomer
    maxmarv
    Newcomer
    January 31, 2024

    Hi!  Where can I find this?  I do not use AzureAD.  thanks

    J
    Newcomer
    jtenharmsel
    Newcomer
    April 5, 2024

    If you login to Zoom as an admin and go to Advanced -> Single Sign-On,  scroll down to the Security section and look for the checkbox for "Enforce automatic logout after user has been logged in for: ".  You can either change the timeframe or uncheck the box. 

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