Zoom keep charging (error 5003 ) in mac

Forum|Forum|4 years ago
August 22, 2021
3 replies
2 views

Hi, I recently reinstall zoom and after that I can't enter neither a zoom meeting or mi account it says that is a connection problem but i know my wifi is working i can use other plataforms like meet or team, i also check my firewall and give zoom the permits.

thanks

R

rn-zm

Community Manager

Hey @antoniablanco, error 5003 is a network-related issue. You can check this article here https://support.zoom.us/hc/en-us/articles/204731895-Error-codes-and-messages-for-meetings-and-webinars and proceed with the troubleshooting from there!

If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
Antivirus software like McAfee Web Protection or AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
Check with your Internet Service Provider to check that you can connect to the Zoom service.

I hope this helps you out!

S

shannonb23

Newcomer

I've tried everything and Zoom is still unable to connect.

I've:

-uninstalled zoom multiple ways

-reinstalled zoom and restarted my computer

-tried different wifi networks

-changed my DNS

-made sure my firewall and VPNs were off

-tried logging in to multiple accounts

-my iPad will connect on the same wifi network that my 2019 Macbook Pro will not

Are there any solutions to this that I haven't tried?? I'm desperate.

A

Anubis02

Newcomer

i have check all thats above and still get error 5003 and on also on a mac

S

simonejaroslaw

Newcomer

Me too!

I'm not sure what to do. Has anyone tried anything else?

M

muether

Newcomer

I'm also getting 5003 error on my mac. It started on Tuesday afternoon for me. Other computers (iphone and PC) are connecting just fine on this network.