Zoom is not working with Logitech Capture

Forum|Forum|4 years ago
September 25, 2021
2 replies
26 views

I'm on the latest version of both Zoom (5.7.7.1105) and Logitech Capture (2.06.12) as of Sep 25, 2021. Logi Capture shows up as a camera option within Zoom. However, if I select it as my camera, Zoom displays a pop-up error messages that says "Cannot start video - Failed to start the video camera. Please select another video camera in settings" and I see gray square instead of my video. Is it possible to solve this integration problem?

gedonisAuthor

Newcomer

The problem was solved by reinstalling Logitech Capture

Bri

Community Manager

I'm so glad you were able to get that resolved @gedonis ! Let us know if anything else happens 🙂

R

rn-zm

Community Manager

I'm having this issue. On 2 Win10 devices. Cam works fine. VCam doesn't.
Was working fine until recently.
Have done reinstalls.

Hi @nielscorfield this must be how you have your virtual camera configured, as Zoom just reads the available inputs. Are you using OBS? Suggest looking into this overview on using the OBS Virtual Camera software.

L

librarianmom

Newcomer

How do I reinstall logitech capture?

K

kestrel4

Newcomer

I'd recommend not installing it. I am weighing into this discussion because bad experiences today. Capture started causing severe stuttering and freezing issues. I've removed it and replaced it with LogiTune, the simple controller for Logitech cameras. Problem solved.

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