Zoom is not working with Logitech Capture

Forum|Forum|4 years ago
September 25, 2021
2 replies
21 views

I'm on the latest version of both Zoom (5.7.7.1105) and Logitech Capture (2.06.12) as of Sep 25, 2021. Logi Capture shows up as a camera option within Zoom. However, if I select it as my camera, Zoom displays a pop-up error messages that says "Cannot start video - Failed to start the video camera. Please select another video camera in settings" and I see gray square instead of my video. Is it possible to solve this integration problem?

gedonisAuthor

Newcomer

The problem was solved by reinstalling Logitech Capture

Bri

Community Manager

I'm so glad you were able to get that resolved @gedonis ! Let us know if anything else happens 🙂

Z

ZB99_2

Newcomer

That solution didn't work for me. Anything else I can try? It does not matter if I run Zoom as an administrator. My desire is to be able to use the PTZ features of the Logitech C920 webcam I'm using. This is the camera list I see and my image when I select the C920.

I get the failure to start camera error below when I select Logi Capture and turn on video.

Any help would be appreciated.

L

librarianmom

Newcomer

How do I reinstall logitech capture?

K

kestrel4

Newcomer

I'd recommend not installing it. I am weighing into this discussion because bad experiences today. Capture started causing severe stuttering and freezing issues. I've removed it and replaced it with LogiTune, the simple controller for Logitech cameras. Problem solved.

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