Zoom is crashing

[SeanM13]

I have multiple people that are in Zoom for Government meetings. When they get put into a breakout room zoom crashes. Has anyone experienced this? It's not just one PC or internet connections, it is happening to multiple people so I'm led to believe this is a Zoom issue?

[MGSR]

Hi @SeanM13,

Welcome to the Zoom Community! We're glad to have you here.

Please advise users to update their Zoom application to the latest version (6.4.6), which includes fixes for known crashing issues.

Please let us know if this helps or if you need further assistance.

[Woodchuck]

I recently upgraded to Pro (2/13/25) after using the Free version for quite some time.  It is now 5/13/2025 and I've yet been able to use the upgrade product on my desktop computer.  The main problem is the program crashes.  It crashes everytime if I attempt to use either "settings/Audio" or "settings/Video".  I am trying to use the audio setting because when I first log into meetings, I have no audio (not muted either).  I have no problem with any other programs I use that requires sound.   I am forced to resort to my travel laptop.  I have no problems with Zoom on the laptop.

Both computers use Zoom version 6.4.6 (64360)

On the computer I am experiencing the problems with, I have cleared the temp files, uninstalled Zoom and re-installed Zoom 2 times.

Device Specs:

Device name DESKTOP-F12PHF1
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 8.00 GB (7.67 GB usable)
Device ID 5F6283C8-8782-4099-AD16-92F7A2101000
Product ID 00325-81887-05297-AAOEM
System type 64-bit operating system, x64-based processor

Windows Specs:

Edition Windows 11 Home
Version 24H2
Installed on ‎11/‎22/‎2024
OS build 26100.3915
Experience Windows Feature Experience Pack 1000.26100.83.0

Hoping someone can assist with a solution (this is my second request for help, my first was never replied to).  At the least, perhaps direction to someone or some group who can address this problem.

Thanks  

[MGSR]

Hi @Woodchuck,

Welcome to the Zoom Community! We're glad to have you here.

You can download CleanZoom and use it to uninstall the app, and you can download Zoom from our Download Center and reinstall it.

Let us know if this helps or if you need further assistance.

[Woodchuck]

Well that makes the third time Zoom has been uninstalled and re-installed.  Still does not work..... Login, settings/audio....la bomb ba!  There has to be an answer.